Robert Fritz – författare

»Ärligt ledarskap» beskriver en ny och effektiv metod som radikalt kan förbättra prestationerna och produktiviteten inom nästan alla företag och organisationer. Och detta i princip utan kostnad. Metoden har utvecklats av organisationskonsulten och den framgångrike författaren Robert Fritz, och bekräftats i praktisk tillämpning av medförfattaren Bruce Bodaken, ordförande och vd för Blue Shield of California. Boken beskriver hur man kan hjälpa människor att möta verkligheten som den är och acceptera sanningen som den ser ut, och därigenom korrigera och lära sig av sina misstag och via en justering av de interna processerna skapa en mer framgångsrik organisation. När ledare förstår och använder sig av denna metod kan de alstra fler toppresterande förmågor, och samtidigt förbättra den egna organisationens kapacitet med mellan 25 och 40 procent. Vid Blue Shield of California har över tusen chefer utbildats i metoden, vilket har gett imponerande och mätbara resultat. Användningen av metoden har hjälpt företaget att bli en av de snabbast växande sjukförsäkringsorganisationerna i Kalifornien. Många andra företag har också börjat använda sig av denna metod med mycket gott resultat. Som Peter Senge säger i sitt förord: »Det här är inte bara en bok med några 'bra idéer'. Det är en uppmaning att använda en enkel men omvälvande metod som är avgörande för skapandet av en organisation som verkligen är värd medarbetarnas bästa ansträngningar.»

The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization. Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager''s own career success. When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of ''good ideas.'' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people''s highest achievement."

The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization. Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success. When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of 'good ideas.' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people's highest achievement."