Sandy Rogers – författare

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.

To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers?

Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier.

Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and:

It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.

A spirited young pony named Foxy longs for adventure off the farm. Mr. B, an elderly horse, tries to explain the wisdom of honoring barn rules, but Foxy stubbornly refuses to listen. He believes the rule about horses staying inside the fenced pasture is just not fair. When someone accidentally leaves the gate open, Foxy gallops away, encountering dangers he had not foreseen. He learns the valuable life lesson that rebelling against authority can be very risky business. This whimsical book will delight young readers, especially those who enjoy horse stories.

Beautiful color illustrationsReading level 3rd/4th gradeCharacter focus on making wise life choices

If you''re interested in witty, moving, and transformational experiences, written by authors who answered destiny''s call, this book is a must-have. A treasured, most timely collection of 46 incredible stories will have you laughing, crying, and most of all, resonating with these scribe''s sacred journey called life.

Wisdom of the Silver Sisters, Guiding Grace co-compilers, net weavers, and JOY-Bringers Sandy Rogers and Sharyn G. Jordan is joined by 43 remarkable authors and the book''s inspiring Foreword contributor, Olympian Hafsa Kamara, gift the world eclectic, exquisite, and enriching stories. Each chapter showcases the wisdom, courage, valiance, vulnerability, compassion, challenges, precious memories, and adventures of these Writerly''s Brave Heart.

Brilliant is the only way to describe this incredibly well-curated, cultivated, and emergent book! Its shining content reveals how the pockets of despair are silver-lined. The stories unfold sweet secrets of hope, celebrate perseverance, and unveils the beauty of rising above. Each chapter is a divine dance between practical magic and everyday opportunities to witness the extraordinary. These legacy tales are applicable not simply theorized approaches to lasting fulfillment, inner peace, and happiness.

The authors'' hard-won decisions about relationships, careers, family life, spiritual growth, and wellness stand victoriously tall in their stellar stories. 

Golden Wisdom of Love Legends & Legacies

When sacred Storytellers collaborate on the power of Anthology, they unfold the eternal flame of Love, unveil the magic of Legend, and untether the secrets of Legacy. They each have every ''Write'' to Stand in their Joy.

By Day: Alchemists. By Night: Visionaries

By Trade: Storytellers

Guiding Grace Series, Volume II Reveals Golden Wisdom at its Best.

As our Cowboy Writerly Brian Dygert said, "Tighten your girth; we are going to ride."

Indeed, Saddle Up! These timeless Tales from Administrators, Advocates, Alchemists, Artists; Caregivers, CEO, Consultants; Designers, Directors, Dreamers; Masters, Miracle Workers, Muses; Painters, Programmers, Poets; Saints, Scholars, and Scribes will inspire you.

Plus, there is an elegant new section titled: An Homage to Published Authors.