Sergei Zelenev – författare

This is the first book to show how digitalisation and the better provision of information and communication technologies (ICTs) can improve access to a wide-range of social services, as well as make them more inclusive. Overcoming disparities across social groups using contemporary digitalisation models will have lasting consequences on social well-being and human welfare.

Reflecting on current trends the authors vividly illustrate the collective, global nature of the challenge that digitalisation represents for providers, administrators and users of welfare services. It is important, therefore, to bear in mind the following for research design and practice:

Citizens'' rights must be protected Consideration should be given to how the services provided can be improved by more effective use of ICTs Digital interventions require better service coordination in the setting of priorities and specific training in digital skills for service providers and service users

The chapters in this book address these problems and challenges in great depth, analysing the role of ICTs in promoting social inclusion and social welfare, drawing on examples of successful ICT applications around the world. The book contains country case-studies from the United States, Brazil, India, the Republic of Korea, Taiwan, Hong Kong (China), Zimbabwe, Morocco, Spain, Portugal, Ireland and Singapore and will be of interest to all scholars and students of social policy, to social work educators, and social care providers.

This is the first book to show how digitalisation and the better provision of information and communication technologies (ICTs) can improve access to a wide-range of social services, as well as make them more inclusive. Overcoming disparities across social groups using contemporary digitalisation models will have lasting consequences on social well-being and human welfare.

Reflecting on current trends the authors vividly illustrate the collective, global nature of the challenge that digitalisation represents for providers, administrators and users of welfare services. It is important, therefore, to bear in mind the following for research design and practice:

Citizens'' rights must be protected Consideration should be given to how the services provided can be improved by more effective use of ICTs Digital interventions require better service coordination in the setting of priorities and specific training in digital skills for service providers and service users

The chapters in this book address these problems and challenges in great depth, analysing the role of ICTs in promoting social inclusion and social welfare, drawing on examples of successful ICT applications around the world. The book contains country case-studies from the United States, Brazil, India, the Republic of Korea, Taiwan, Hong Kong (China), Zimbabwe, Morocco, Spain, Portugal, Ireland and Singapore and will be of interest to all scholars and students of social policy, to social work educators, and social care providers.

This is the first book to show how digitalisation and the better provision of information and communication technologies (ICTs) can improve access to a wide-range of social services, as well as make them more inclusive. Overcoming disparities across social groups using contemporary digitalisation models will have lasting consequences on social well-being and human welfare.Reflecting on current trends the authors vividly illustrate the collective, global nature of the challenge that digitalisation represents for providers, administrators and users of welfare services. It is important, therefore, to bear in mind the following for research design and practice:Citizens' rights must be protectedConsideration should be given to how the services provided can be improved by more effective use of ICTsDigital interventions require better service coordination in the setting of priorities and specific training in digital skills for service providers and service usersThe chapters in this book address these problems and challenges in great depth, analysing the role of ICTs in promoting social inclusion and social welfare, drawing on examples of successful ICT applications around the world. The book contains country case-studies from the United States, Brazil, India, the Republic of Korea, Taiwan, Hong Kong (China), Zimbabwe, Morocco, Spain, Portugal, Ireland and Singapore and will be of interest to all scholars and students of social policy, to social work educators, and social care providers.

This is the first book to show how digitalisation and the better provision of information and communication technologies (ICTs) can improve access to a wide-range of social services, as well as make them more inclusive. Overcoming disparities across social groups using contemporary digitalisation models will have lasting consequences on social well-being and human welfare.Reflecting on current trends the authors vividly illustrate the collective, global nature of the challenge that digitalisation represents for providers, administrators and users of welfare services. It is important, therefore, to bear in mind the following for research design and practice:Citizens' rights must be protectedConsideration should be given to how the services provided can be improved by more effective use of ICTsDigital interventions require better service coordination in the setting of priorities and specific training in digital skills for service providers and service usersThe chapters in this book address these problems and challenges in great depth, analysing the role of ICTs in promoting social inclusion and social welfare, drawing on examples of successful ICT applications around the world. The book contains country case-studies from the United States, Brazil, India, the Republic of Korea, Taiwan, Hong Kong (China), Zimbabwe, Morocco, Spain, Portugal, Ireland and Singapore and will be of interest to all scholars and students of social policy, to social work educators, and social care providers.

Participatory Governance, Social Work and Social Policy in Times of AI explores the intersection of participatory governance, inclusive social welfare, social work, and artificial intelligence in the transformation of social services systems worldwide.Rooted in the experiences and insights of professionals such as experts, policy practitioners, and civic innovators, this book provides a timely examination of how digital tools, especially AI, are reshaping civic engagement, helping professions such as social work, democratic accountability, and welfare systems worldwide. Based on the outcomes of the Ronda meetings of experts in 2024 and 2025, as well as a UN side event seminar aligned with the annual session of the Commission for Social Development in 2025, this volume offers theoretical grounding, comparative case studies, and practical recommendations. Addressing global trends such as post-COVID recovery, climate transitions, population ageing, and digital transformation, with a special focus on ensuring inclusivity, equity, and ethical use of AI, it also analyses the problems related to social protection and social services in different contexts, with special attention to the challenges faced by local administrations, which, in many countries, are responsible for the provision of social services.This book is essential reading for all scholars, students, and professionals in social work, social policy, and governance who seek to build welfare systems that are not only technologically advanced but also equitable, transparent, and genuinely responsive to community needs.

Participatory Governance, Social Work and Social Policy in Times of AI explores the intersection of participatory governance, inclusive social welfare, social work, and artificial intelligence in the transformation of social services systems worldwide.Rooted in the experiences and insights of professionals such as experts, policy practitioners, and civic innovators, this book provides a timely examination of how digital tools, especially AI, are reshaping civic engagement, helping professions such as social work, democratic accountability, and welfare systems worldwide. Based on the outcomes of the Ronda meetings of experts in 2024 and 2025, as well as a UN side event seminar aligned with the annual session of the Commission for Social Development in 2025, this volume offers theoretical grounding, comparative case studies, and practical recommendations. Addressing global trends such as post-COVID recovery, climate transitions, population ageing, and digital transformation, with a special focus on ensuring inclusivity, equity, and ethical use of AI, it also analyses the problems related to social protection and social services in different contexts, with special attention to the challenges faced by local administrations, which, in many countries, are responsible for the provision of social services.This book is essential reading for all scholars, students, and professionals in social work, social policy, and governance who seek to build welfare systems that are not only technologically advanced but also equitable, transparent, and genuinely responsive to community needs.