Sheldon D. Goldstein – författare

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2 produkter

1. 

   Superior Customer Satisfaction and Loyalty

   Engaging Customers to Drive Performance

   Av Sheldon D. Goldstein

   E-bok, 2009

   714 kr

   Lägg i varukorg

   This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a statistical analysis to determine the best approach to …

2. 

   Employee Engagement Taking Business Success to the Next Level

   Av Sheldon D. Goldstein

   Inbunden

   635 kr

   Lägg i varukorg