Stanley Davis – författare

Quality Management for Organizational Excellence: Introduction to Total Quality helps you gain the knowledge and skills you need to become an effective quality manager and decision maker. Authors David Goetsch and Stanley Davis first focus on the "people aspects," including leading change, employee empowerment, training, team building/teamwork and conflict management. Next, they introduce the "technical aspects," including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma and benchmarking.

The 9th Edition covers the latest trends in the field to ensure an up-to-date presentation of information. Each chapter includes a summary, key terms and phrases, factual review questions, critical-thinking activities and discussion cases to make for a consistent learning experience.

This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity — thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments.

This practical, student-focused text shows how to focus all of an organisation’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration.

This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

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