Steve Albrecht - Böcker

Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 16-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including:Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.

For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don’ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems. The Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn:de-escalation skills,communication toolssafe workplace habits security measurespersonal protection methods, and,how to activate one’s best customer service skills, even under stress. This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, thieves, Internet hogs, and others who can disrupt the safe library environment. It offers best practices for helping patrons experiencing homelessness to follow library rules while staff treat them with dignity and respect; helping staff stay motivated to deal with the same challenging patrons and their accompanying demands, day after day; protecting smaller or rural library facilities and keeping one-room, one-librarian facilities safe; working more effectively with onsite security guards and responding law enforcement officers, to create more consistent responses; and using daily, monthly, quarterly, and yearly facility security checklists to regularly assess the state of your buildings and IT systems.This book is for all levels of library employees, from longtime staffers to part-timers and even library volunteers. It will especially appeal to library directors, managers, and supervisors who have to manage different types of staffs and patrons in different types of facilities, ranging from downtown locations to rural library buildings. Here's the book that answers the most common (and even uncommon) user behavior and customer service questions, or as many attendees have said after experiencing Steve’s dynamic training programs, “Here’s what they don’t teach you in library school.”

For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don’ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems. The Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn:de-escalation skills,communication toolssafe workplace habits security measurespersonal protection methods, and,how to activate one’s best customer service skills, even under stress. This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, thieves, Internet hogs, and others who can disrupt the safe library environment. It offers best practices for helping patrons experiencing homelessness to follow library rules while staff treat them with dignity and respect; helping staff stay motivated to deal with the same challenging patrons and their accompanying demands, day after day; protecting smaller or rural library facilities and keeping one-room, one-librarian facilities safe; working more effectively with onsite security guards and responding law enforcement officers, to create more consistent responses; and using daily, monthly, quarterly, and yearly facility security checklists to regularly assess the state of your buildings and IT systems.This book is for all levels of library employees, from longtime staffers to part-timers and even library volunteers. It will especially appeal to library directors, managers, and supervisors who have to manage different types of staffs and patrons in different types of facilities, ranging from downtown locations to rural library buildings. Here's the book that answers the most common (and even uncommon) user behavior and customer service questions, or as many attendees have said after experiencing Steve’s dynamic training programs, “Here’s what they don’t teach you in library school.”

The human resources (HR) function for libraries can range in size and scope, depending on the size of the library. The complexities of HR today call for a guiding manual to help keep the multitude of processes fair, legal, and accurate. This book provides the level of detail for new and seasoned HR leaders to use to staff and operate their libraries with the best employees they can find. It offers legal advice from labor law attorneys, and operational steps, policies, and processes from Dr. Steve Albrecht, a longtime HR consultant for municipal government.Even with the support of an HR Department (however large or small), all library leaders who have supervisory responsibility over their staff (hiring, firing, performance evaluation, assigning job duties) must have a working, updated knowledge of HR issues related to employing people in their branches. (And don’t forget that even student interns, unpaid volunteers, and part-time employees have similar employment rights as full-time, paid employees.) This means that besides the myriad of other duties required to run a safe, efficient, useful library for the community, library leaders - from the Director, to the department heads, to the managers, to the frontline supervisors, to the PIC (Person in Charge on each work shift) - each must know what they can and cannot do when it comes to HR laws, policies, guidelines, and best practices. This includes:legal issues related to screening interviewing, and hiring applicants; successful on-boarding and new-employee orientation programs; coaching for improved work performance or employee behavior; mentoring employees for both promotional opportunities and succession planning; the challenges of attendance, sick leave, ADA and FMLA issues; fair and legal performance evaluations; working with employees in a union or an association; HR practices related to testing, promoting, disciplining, or terminating library employees; and keeping all employees motivated and connected, using wellness, stress management, and programs to prevent burnout or “quiet quitting.” Other books for library leaders may touch on HR issues as part of a broader look at supervising employees. This book will focus on it.

The human resources (HR) function for libraries can range in size and scope, depending on the size of the library. The complexities of HR today call for a guiding manual to help keep the multitude of processes fair, legal, and accurate. This book provides the level of detail for new and seasoned HR leaders to use to staff and operate their libraries with the best employees they can find. It offers legal advice from labor law attorneys, and operational steps, policies, and processes from Dr. Steve Albrecht, a longtime HR consultant for municipal government.Even with the support of an HR Department (however large or small), all library leaders who have supervisory responsibility over their staff (hiring, firing, performance evaluation, assigning job duties) must have a working, updated knowledge of HR issues related to employing people in their branches. (And don’t forget that even student interns, unpaid volunteers, and part-time employees have similar employment rights as full-time, paid employees.) This means that besides the myriad of other duties required to run a safe, efficient, useful library for the community, library leaders - from the Director, to the department heads, to the managers, to the frontline supervisors, to the PIC (Person in Charge on each work shift) - each must know what they can and cannot do when it comes to HR laws, policies, guidelines, and best practices. This includes:legal issues related to screening interviewing, and hiring applicants; successful on-boarding and new-employee orientation programs; coaching for improved work performance or employee behavior; mentoring employees for both promotional opportunities and succession planning; the challenges of attendance, sick leave, ADA and FMLA issues; fair and legal performance evaluations; working with employees in a union or an association; HR practices related to testing, promoting, disciplining, or terminating library employees; and keeping all employees motivated and connected, using wellness, stress management, and programs to prevent burnout or “quiet quitting.” Other books for library leaders may touch on HR issues as part of a broader look at supervising employees. This book will focus on it.

Can library leaders improve their employees’ work performance using structured coaching meetings, instead of discipline? Yes. This book tells you how. Trained, empowered, and employee-focused coaches can provide a prescription for change in their libraries – using their experience, guidance, mentoring, and support – to address a complex organizational problem: how to get the very best from the gathered employees (at all levels) for that work day.Employees can be both taught and led, using coaching interventions that serve to redirect misguided, unproductive, time-wasting, or even unethical or inappropriate behaviors. Using real-life examples from libraries, government, and the private sector, The Library Leader's Guide to Employee Coaching teaches its readers to work for organizational and employee change by starting with rapport-building conversations; relating relevant stories; using Performance Improvement Plans and/or Behavior Improvement Plans; discussing consequences as needed; and providing no small amounts of hope, praise, and patience.