Terry Gillen – författare

Are you confident that your performance management and appraisal systems are used to their full potential? Packed with practical techniques and easy-to-use exercises, handouts and facilitators'' notes, this toolkit provides an effective way to train your managers efficiently and effectively. To support the implementation of your performance management and appraisal system this toolkit also provides:- guidance on setting up your own appraisal system- sample appraisal documentation- advice on making the case for appraisals- a customisable PowerPoint presentation.

Some of the most common training challenges require quick and adaptable training solutions. This mini Toolkit provides just such a tool.Organisational performance hinges on the way people interact and their ability to communicate clearly, honestly, openly and confidently. Assertiveness is not easily achieved: many employees lack the self confidence needed, while others mistake assertiveness for agression, errors that can lead to ineffective communication.This resource contains 14 tried and tested activities suitable for a range of learning styles. It also offers practical techniques for assertive behaviour that can be applied in the workplace and beyond. Employing a cognitive approach to assertiveness, the toolkit encourages self analysis and will benefit any trainer, employee and organisation that uses it.This resource is designed for anyone required to run a training course in assertiveness. It provides a comprehensive grounding in the subject and includes a host of new ideas that can be added to existing portfolios. It is fully adaptable for different training needs and all of the content can be downloaded making it the ideal resource for your training course.

Negotiating, influencing and persuading skills are vital to successful business relationships. With the right skills your employees will be better equipped to reach clear agreements with clients, suppliers or colleagues with less stress and substantial benefit for your organisation. Ideal for training managers, HR professionals, business leaders and internal and external coaches, the Negotiating, Influencing and Persuading toolkit provides all you need to upskill your employees with an effective training course. It provides valuable insights into adapting personal style, maintaining progress through the various phases of the negotiation, and developing skills at handling difficult issues, such as conflict.Negotiating, Influencing and Persuading contains 29 practical exercises designed to help develop skills. Ready-made sample programmes each dealing with a specific issue guide you through common pitfalls, useful and informative handouts support the activities and aid understanding, whilst information on post-exercise learning processes will sustain the transfer of skills to the workplace. All the tools are provided electronically so that you can customise a training course to suit your own requirements, saving hours of preparation time and allowing your course to remain fresh, engaging and highly professional.About the Series:The HR Toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill employees.