Tim Baines – författare

This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally.

In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations.

In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations.

Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization.Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields.

The sustainable consumption of resources is at the heart of most strategies to address climate change. Servitization towards sustainable smart product-service systems is one of the central means of coping with the paradox of sustainable growth. This book provides a comprehensive exploration of product-service systems (PSS), which offer a more efficient sharing-based service business model, and particularly the role of digital innovation to create more sustainable PSS models. There is a need for increased knowledge regarding the content and process of servitization towards sustainable smart product-service systems. This book combines studies from global experts, exploring sustainable product-service systems in a variety of organizational contexts. Individual chapters explore artificial intelligence, circular economy, value capture, supply chain, and many other topics. It will be of great interest to students and scholars of servitization, operations management, digital business and innovation strategy.