Tom Markert – författare

In this follow-up to You Can''t Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can''t win a fight with your client!

As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can''t Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.

A perfect resource for anyone working with clients at any level, You Can''t Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today''s hypercompetitive and demanding business environment.

You can''t win a fight with your boss.

If you have ever thought otherwise, then you''re dead wrong. And you''re career is over, too.

In this lively guide to surviving the pitfalls of the modern corporate environment, Tom Markert, a senior executive at information giant ACNielsen, presents 56 practical rules that every employee, manager, and executive must follow in order to find corporate success.

With rules such as "Work hard and smart" and "Find a good boss" Markert addresses some of the most important questions facing corporate executives today. Here, in colorful and inspiring language, he offers practical advice on how to impress and make your boss look good, how to position yourself for success, and how to address work and social situations that every employee must conquer.

And, most important, Markert covers the number one question in any employee''s mind: How do I work with my boss? Here, this book becomes an indispensable guide to corporate life.

Markert draws on his experience to illustrate these rules with telling, and often funny, anecdotes about people who have not followed the rules and paid the ultimate corporate price -- failure, embarrassment, and a career stopped dead in its tracks.