Toni Sciarra Poynter – författare

Drawing on his decades of work in the behavioural sciences, Navarro shows how to use his simple yet powerful comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual yet critical water cooler exchanges that are the driving force of an organization.

"Anyone pursuing success must read this book." —Chris Voss, author of Never Split the DifferenceA master class in leadership from the world’s top body language expertFrom internationally bestselling author and retired FBI agent Joe Navarro, a groundbreaking look at the five powerful principles that set exceptional individuals apartJoe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional distills a lifetime of experience into five principles that outstanding individuals live by:Self-Mastery: To lead others, you must first demonstrate that you can lead yourself.Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation.Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.Action: Build shared purpose and lead by example.Psychological Comfort: Discover the secret ingredient of exceptional individuals.Be Exceptional is the culmination of Joe Navarro’s decades spent analyzing human behavior, conducting more than 10,000 interviews in the field, and making high-stakes behavioral assessments. Drawing upon case studies from history, compelling firsthand accounts from Navarro’s FBI career, and cutting-edge science on nonverbal communication and persuasion, this is a new type of leadership book, one that will have the power to transform for years to come.