Tony Cram – författare
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1 produkter
Finishing Touch, The
How to Build World-Class Customer Service
Av Tony Cram
Häftad, 2010
290 kr
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Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group ‘Brilliantly simple premise – that a winning service approach lies in a ‘rising upward trajectory’ culminating in a brilliant finish – …
