Presents research that explores relevant theoretical frameworks in terms of organisational behaviour issues and provides the opportunity for tourism organisations to understand their employees' behaviour. The book highlights a range of topics, including emotional labour, deviant behaviour, and organisational cynicism.

Presents research that explores relevant theoretical frameworks in terms of organisational behaviour issues and provides the opportunity for tourism organisations to understand their employees' behaviour. The book highlights a range of topics, including emotional labour, deviant behaviour, and organisational cynicism.