Ursula Markham – författare

Now in ebook format.A concise, straightforward book on how to handle difficult people in your personal or professional life.

This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink".

The one thing we all have to deal with at some time in our lives is the death of someone we love. And yet this is an eventuality that very few of us are prepared for. This book, by encouraging the person left behind to understand the stages of bereavement and to deal with the emotions it causes, bringing both sympathetic help and, hopefully, reassurance at a time when it is needed most.