Walter St. John - Böcker
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4 produkter
4 produkter
Essential Communications Skills for Managers, Volume I
A Practical Guide for Communicating Effectively with All People in All Situations
Häftad, Engelska, 2016
251 kr
Skickas inom 7-10 vardagar
The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This “how-to” book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes and each topic is divided into “Things to Know” and “Things to Do.”
Essential Communications Skills for Managers, Volume II
A Practical Guide for Communicating Effectively with All People in All Situations
Häftad, Engelska, 2016
251 kr
Skickas inom 7-10 vardagar
The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This “how-to” book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes and each topic is divided into “Things to Know” and “Things to Do.”
Solace
How Caregivers & Others Can Relate, Listen, and Respond Effectively to a Chronically Ill Person
Häftad, Engelska, 2011
201 kr
Skickas inom 11-20 vardagar
Based on Walter St John's decades of study and practice, Solace brings new insight to the process of communicating with a person who is chronically ill. It provides specific, practical and helpful advice for professional caregivers, family members, colleagues, and friends. More than ever, many of us are responsible for the care of a person who is limited in mobility, whose illness is serious and long-term, who may be confined to a house or care facility, and is in need of daily help and continuous care. Solace offers guidelines that are easy to understand and a wealth of tips about what to say and do, as well as what to avoid saying and doing. It is built around 58 topics that are divided into five broad sections: Communicating; Helping; Listening and Observing; Relating; Responding. This organisation allows caregivers to isolate a problem area and develop a positive approach. Each topic, such as Avoiding Harmful Statements, Being Silent, Being Natural, Leveling with Someone, Paying Attention, Showing Respect, Responding to Anger, Responding to Depression and How to Ask Questions contains specific guidance in plain language.
64 Surefire Strategies for Being Understood When Communicating with Co-Workers
Häftad, Engelska, 2017
251 kr
Skickas inom 7-10 vardagar
The purpose of this book is to provide practicing and aspiring managers, as well as students of management, with a practical and comprehensive reference for being understood when communicating with their coworkers and those they manage. The book is organized into seven sections including personality traits, the organization, content, context, clarification of the message, as well as word and language use, and speaking voice and style. Several key points about the organization and content of this book should be noted. Each factor is defined in the first paragraph of each topic with an explanation for the way each factor is used to promote understanding–topics can be read quickly, designed to save the reader time. The information contained in this book applies to communicating with both individuals and groups and will help managers say the right thing, in the right way, and at the right time when interacting with their coworkers.