Zawiyah Mohammad Yusof – författare

Records Classification: Concepts, Principles and Methods: Information, Systems, Context introduces classification, an early part of the research lifecycle. Classification ensures systematic organization of documents and facilitates information retrieval. However, classification systems are not prevalent in records management when compared to their use in other information fields.

This book views classification from the records management (RM) perspective by adopting a qualitative approach, with case studies, to gather data by means of interview and document content analysis. Current development of information systems do not take into account the concept of classification from a RM perspective. Such a model is required because the incorporation of information and communication technology (ICT) in managing records is inevitable.

The concept of classification from an RM perspective ought to be extended to the ICT team to enable the development of a RM system not limited to storage and retrieval functions, but also with relation to disposal and preservation processes. This proposed model introduces function-based classification to ensure records are classified in context.

Gives a step-by-step functional model for constructing a classification system within an organization Advocates for the importance of practicing classification for records, towards competent, transparent, and democratic organizations Helps organizations build their own classification system, thus safeguarding information in a secure and systematic fashion Provides local case studies from Malaysia and puts together a generic, globally applicable model

Records Classification: Concepts, Principles and Methods: Information, Systems, Context introduces classification, an early part of the research lifecycle. Classification ensures systematic organization of documents and facilitates information retrieval. However, classification systems are not prevalent in records management when compared to their use in other information fields.This book views classification from the records management (RM) perspective by adopting a qualitative approach, with case studies, to gather data by means of interview and document content analysis. Current development of  information systems do not take into account the concept of classification from a RM perspective. Such a model is required because the incorporation of information and communication technology (ICT) in managing records is inevitable.The concept of classification from an RM perspective ought to be extended to the ICT team to enable the development of a RM system not limited to storage and retrieval functions, but also with relation to disposal and preservation processes. This proposed model introduces function-based classification to ensure records are classified in context.- Gives a step-by-step functional model for constructing a classification system within an organization- Advocates for the importance of practicing classification for records, towards competent, transparent, and democratic organizations- Helps organizations build their own classification system, thus safeguarding information in a secure and systematic fashion- Provides local case studies from Malaysia and puts together a generic, globally applicable model

This book explores the challenges in adopting customer relationship management (CRM) models in developing countries, with a focus on Palestine. Examining the cultural, organizational, and technological contexts, it reveals how these factors create adoption gaps, impacting customer pressure, employee engagement, and security. The narrative, enriched by real-world examples from Palestine, underscores the unique hurdles faced by firms in such environments.Emphasizing the central role of customers in business, the book delves into the initiatives many firms take to enhance customer services, target profitable segments, and improve acquisition and retention. However, in developing nations, these efforts encounter distinctive challenges. The book offers a practical CRM model tailored to the specific needs of small and medium-sized enterprises (SMEs), illustrating how technology can elevate competitiveness. With a strategic perspective, it positions CRM as a catalyst for SMEsto navigate the complexities of the dynamic economy, providing actionable insights for professionals, scholars, and business management students. This comprehensive guide encapsulates the nuances of CRM adoption, making it an invaluable resource for those seeking sustainable growth in developing country contexts.