Van Haren Pub – förlag

'This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

'As a supplement to the Agile Scrum Foundation Courseware (ISBN: 978 94 018 0765 4) publication, you are advised to obtain the publication Agile Scrum Handbook (ISBN: 978 94 018 0759 3).

The Courseware is accredited and can be used for the Agile Scrum Foundation certi?cation from EXIN. There are also sample exams added to the material, complete with assignments and strong visuals to support the delegates' didactic learning.

This course was created by the author of the o?cial manual for the certi?cation program. This course will help educate you on Agile & Scrum as well as common practices and techniques such as:

? The course focuses on understanding the real meaning and use of Agile and Scrum in a straightforward and consistent manner. It also runs through the different types of projects where Agile or Scrum works best. Knowledge gained here is designed to help you figure things out quicker in the real world.

? The course is a complete guide to the core Scrum framework based on the 2020 edition of the Scrum Guide. It covers the roles and responsibilities, events, scrum artifacts and comes complete with a short section about scaling Scrum.

? There's a chapter on eXtreme Programming, which is an opportunity to explore some of the more essential Agile practices and techniques, such as Test-Driven Development and Pair-Programming in an more integrated manner.

? An overview of the DSDM® methodology that focuses primarily on an approach to managing scope and fixed-price contracts in a more structured manner.

? There's also a general overview of Kanban.

'Besides the Mov® Practitioner Management of Value Courseware – English publication you are advised to obtain the official publication from TSO.

MoV Practitioner is suitable for management and staff in organizations wishing to use MoV.

MoV is answering the question: are we getting the optimal benefits, at affordable costs, with an acceptable risk level. It shows that we have to achieve the optimal balance between all stakeholders’ needs, and the usage of resources (money, people, time, energy and material). The greater the benefits delivered and the fewer resources that are used in doing so, the higher the value ratio.

It is also intended for professionals involved in directing, managing, supporting and delivering portfolios, programmes and projects, including Senior Management, Programme Managers, Project Managers, Change Managers and Project and Programme Office staff and their sponsors. MoV is also relevant for those who apply the methods in other PPM guides to build on and enhance the activities to maximize value and delivery of benefits.

MoV® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

'Besides the MSP 5th® Edition Foundation Courseware - English

publication you are advised to obtain the corresponding publication Managing Successful Programmes 5th edition (ISBN: 9780113316762).

'AI For Business and Government is a standard for all professionals.

'AI For Business and Government' is a certification that can be obtained after passing the corresponding exam.

This can be best be achieved by participating in an AI For Business training course.

This course is aimed at generic professionals working in business or government who do not necessarily have much experience with AI, or data or IT in general. However, they do want to understand what AI is, how it can benefit or affect their business environment and how they can leverage this to their advantage.

Topics covered include the benefits of AI applications, data management for AI, building and assessing an AI application, ethics, risks and reliability, and organizational success factors for enabling humans and machines to work together.

‘Where does Data Management end and AI application begin?’

The subjects covered are enumerated below, and are addressed in the course from a management perspective:

•1. The applications and benefits of AI

•2. Data, robots and definition of AI

•3. Predictions, algorithms, machine and deep learning

•4. Build and review an AI application

•5. Data management for AI

•6. Ethics and trustworthiness

•7. Organizational success factors for helping man and machine to work together

•8. The future of AI

This certificate was established by the Netherlands AI Coalition (NL AIC) as a standard for professionals who want to use Artificial Intelligence (AI) in their work environment and managers who need to decide on the general application and/or use of AI. A professional will learn what AI could mean for an organization and how to organize, implement and execute it. As a result, the exam is very application-oriented.

'This document is a TOGAF Series Guide: The TOGAF Leader's Guide to Establishing and Evolving an EA Capability. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.

'Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, DID Foundation, Half Double Institute, Agile Consortium, IACCM, IAOP, IPMA, ISM, LSSA, Nederlandse

'Besides the Courseware based on The TOGAF® Standard, Version 9.2 - Foundation (Level 1) publication you are advised to obtain the publication Courseware based on the TOGAF standard, 10th edition - Certified (level 1).

Van Haren Publishing is listed as an accredited TOGAF® 10 training course provider on the TOGAF® Accreditation Register for The TOGAF® Standard.

The Courseware Package offered by Van Haren consists out of

•The TOGAF® Standard, 10th Edition — Introduction and Core Concepts

•The TOGAF® Standard, 10th Edition – Architecture Development Method

•The TOGAF® Standard, 10th Edition Content, Capability, and Governance

•The TOGAF® Standard, 10th Edition - A Pocket Guide

•The TOGAF® Standard, 10th Edition - Leader’s Guide

•The TOGAF® Standard, 10th Edition - Business Architecture

•The TOGAF® Standard, 10th Edition - ADM Practitioners’ Guide

•The TOGAF® Standard, 10th Edition - Enterprise Agility and Digital Transformation

and the TOGAF® exam voucher (ordered directly or via The Open Group).

The TOGAF® Standard has been developed through the collaborative efforts of the whole community. Using The TOGAF® Standard results in an Enterprise Architecture that is consistent, re?ects the needs of stakeholders, employs best practice, and gives due consideration both to current requirements and the perceived future needs of the business.

Disclaimer: These courseware materials separately are not accredited and do not provide any right to use the trademark. Also these materials may not be commercially used without a Commercial License from The Open Group. When registered for a TOGAF® course, the exam/certification voucher is included in the training fee.

Order directly or contact info(at)vanharen.net if you have any questions.

We adviseren naast de PRINCE2 Agile(R) Foundation Courseware - Nederlands ook het officiele PRINCE2 Agile boek aan te schaffen (ISBN: 978 9925 600 47 2).

'Dans ce cours vous trouverez bien entendu toutes les informations sur cette méthode simple et efficace. Nous souhaitons également en profiter pour vous sensibiliser à une gestion de projet saine et durable, axée sur la livraison de Valeur et l’impact positif sur la société, tout en respectant des principes et des valeurs qui feront de vous un(e) professionnel(le) respecté(e).

Le support de cours que vous avez entre les mains est articulé autour de trois objectifs distincts :

The material in front of you is articulated around three objectives:

-Vous donner une vue d’ensemble de la méthode PM² dans un contexte général ;

-Vous transmettre les fondamentaux théoriques nécessaires à la certification PM² ;

-Vous aider à mettre la méthodologie en pratique au travers d’outils, techniques et exemples pertinents.

Un code spécifique sur les diapositives (de une * à trois ***) vous aidera à vous situer par rapport à ces objectifs.

La progression de PM² dans la gestion de projet en Europe s’est révélée exponentielle ces dernières années, depuis sa mise à disposition par la Commission Européenne en 2016. La demande pour un syllabus officiel permettant de dessiner les contours d’une certification solide et professionnelle a finalement été entendue et le support de cours que vous avez devant vous est le premier (et le seul à ce jour) à répondre exactement à ce syllabus officiel. Vous avez donc toutes les chances de pouvoir passer avec succès l’examen de certification « PM² Fondation » et être reconnu en tant que Chef de Projet PM².

'Information Security Foundation based on ISO/IEC 27001 ’22 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN.

This courseware is primarily developed for a classroom training in Information Security Foundation based on ISO/IEC 27001 ‘22. The basis for this courseware is the study book Foundations of Information Security Based on ISO27001 and ISO27002. The various modules in the courseware relate to paragraphs of this study book, per slide pointing out where additional information on each subject can be found.

In Module 7, an ISFS model exam training from the book is given, including an explanation to all multiple choice options, so that it can be used during a training for the ISFS exam.

The courseware contains the following:

• Module 1: About EXIN

• Module 2: Information and security, ISO 2700x

• Module 4: Approach and organization

Security policy and security organization

Components

Incident management

• Module 5: Measures

Importance of measures

Physical security measures

Technical measures

Organizational measures

• Module 6: Legislation

Legislation and regulations

• Module 7: Exam training (from book)

• Module 8: Exam

• EXIN Sample exam

• EXIN Preparation Guide

The Certificate EXIN Information Security Foundation based on ISO/IEC 27001 ‘22 is part of the qualification program Information Security. The module is followed up by the Certificates EXIN Information Security Management Advanced based on ISO/IEC 27002 and EXIN Information Security Management Expert based on ISO/IEC 27002.

'This is the official OBM Foundation Courseware. Students attending an officially accredited OBM Foundation Level training also get access to the online learning platform Knowingo.

This OBM Foundation Courseware covers the syllabus for the OBM Dynamics - OBM Foundation Level training. The training should be delivered over three days, including the optional exam. This courseware is created in close collaboration with ADRIBA (please visit: https://www.adriba.nl) to help prepare students for the official OBM Foundation exam delivered by APMG International (please visit: https://apmg-international.com).

Organizational Behavior Management (OBM) is a practical, scientifically validated approach for improving organizational performance by actively and positively managing behavior at the workplace.

Managing behavior should not be confused with ‘changing people’, nor should it be confused with ‘manipulating people’. It is about creating a workplace that facilitates and supports maximum performance in an ethical way. To achieve this, leaders and other influencers must familiarize themselves with the basic principles that demonstrably drive behavioral change, leading to increased motivation and sustainable organizational performance.

OBM principles can be combined with any best practice, methodology and business management philosophy you can think of. The principles are applicable to a wide array of organizational topics, such as improving processes, practices and value streams, emitting save behaviors and improving individual well-being.

OBM answers the how-to-question when it comes to addressing performance and behavioral issues. Organizations are all about people. People must emit the right behaviors to make the organization successful and deliver value to the consumers first time right. Effective leaders and other influencers know how to positively build and maintain these behaviors.

'Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.”

XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation.

Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM).

XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.

'Besides the Lean Six Sigma Green Belt Mindset, Skill Set and Tool set (Reference book) (ISBN: 9789401809733) and the Lean Six Sigma Green Belt Mindset, Skill Set and Tool set (exercise book) (ISBN: 9789401809825), you are advised to obtain the corresponding publication Lean Six Sigma Green Belt courseware.

'Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when it is needed.

The EXIN Information Security Management (based on ISO/IEC 27001’22) certification program consist out of three Modules: Foundation, Professional and Expert.

This book is the officially by Exin accredited courseware for the Information Security Management Professional training. It includes:

• Trainer presentation handout

• Sample exam questions

• Practical assignments

• Exam preparation guide

The module Information Security Management Professional based on ISO/IEC 27001 tests understanding of the organizational and managerial aspects of information security.

The subjects of this module are Information Security Perspectives (business, customer, and the service provider) Risk Management (Analysis of the risks, choosing controls, dealing with remaining risks) and Information Security Controls (organizational, technical and physical controls).

The program and this courseware are intended for everyone who is involved in the implementation, evaluation, and reporting of an information security program, such as an Information Security Manager (ISM), Information Security Officer (ISO) or a Line Manager, Process Manager or Project Manager with security responsibilities. Basic knowledge of Information Security is recommended, for instance through the EXIN Information Security Foundation based on ISO/IEC 27001 certification.

'The course is mainly practical (applying generative AI/prompt-engineering), in action activities where you make prompts and learn best practices on Text Generative AI, while doing.

Gain a comprehensive understanding of Text Generative AI and its capabilities Develop critical thinking skills to evaluate the potential of Text Generative AI in different business use cases Understanding of the architecture behind the model Master the skill of prompt engineering for effective interaction with Text Generative AI Learn how to integrate Text Generative AI into existing workflows Understand the limitations and risks associated with Text Generative AI Individuals who need a basic understanding Text Generative AI Professionals who want to learn the potential and pitfalls of Text Generative AI and how to deal with it Business Analyst.

The course is mainly practical, with interactive activities where you make prompts and learn by doing. You will also get feedback and guidance from experienced instructors and peers. By the end of the course, you will be able to:

•Gain a comprehensive understanding of Text Generative AI and its capabilities

•Develop critical thinking skills to evaluate the potential of Text Generative AI in different business use cases

•Master the skill of prompt engineering for effective interaction with Text Generative AI

•Learn how to integrate Text Generative AI into existing workflows

•Understand the limitations and risks associated with Text Generative AI

The course is suitable for anyone who needs a basic understanding of Text Generative AI, such as:

•Professionals who want to learn the potential and pitfalls of Text Generative AI and how to deal with them

•Business analysts, marketers, content creators, educators, researchers, and other roles that can benefit from using Text Generative AI

•Students who want to explore the field of Text Generative AI and its applications

The course prepares you for the EDF Certified (Text) Generative AI Ambassador exam, which is a certification program offered by the Effective Data Foundation (EDF) and Van Haren Certify. By passing this exam, you will become a certified Text Generative AI Ambassador and gain a competitive edge in your field.

'As kids, we learned our native language: reading, writing, and speaking. You learn a language by starting with grammar, trying it out, making mistakes and improving it.

We are flooded with facts and figures daily, but how well do we understand the meaning behind all those numbers? How can we turn this data into value in our day-to-day work and for the organization we work for? The ability to derive meaningful information from data is called Data Literacy. Making sense of data is no longer just a skill for data scientists and technology experts but an essential skill for all of us.

Data Literacy is the ability to read, work with, analyze and argue with data.

This course is the first step to make you aware of Data Literacy (as an essential skill) and how it impacts your work. You’ll learn the fundamentals and how they relate to working in a data-informed organization. This will be enough for some people to raise the required questions when confronted with data. For others, this is the first step in becoming a fluent data speaker.

This Data Literacy Practitioner's Guide consist of four modules, each with its own weight towards the EDF Data Literacy Professional certification exam:

WeightTopic

IntroductionIntroduction to Data Literacy

Read data25%The ability to read and interpret data correctly. Which questions we need to ask to avoid fooling ourselves.

Work with data25%What happens to data during its journey from the source to final consumption? How does this impact the understanding and possibilities of this data?

Analyze data25%Data needs to be analyzed, not only read. In this section we’ll have a closer look at how we analyze data.

Argue with data25%Once we have found interesting insights in the data, we need to share this with our audience. In this part we’ll look at what we need to do so our audience understands the data in the best possible way.