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Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the 'lifecycle' approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG's ITIL Foundation Certificate syllabus.

This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of COBIT 5.0. This guide is aimed at business and IT (service) managers, consultants, auditors and anyone interested in learning more about the possible application of IT governance standards in the IT management domain. In addition, it provides students in IT and Business Administration with a compact reference to COBIT 5.0.

TOGAF®, um padrão do Open Group, é uma metodologia de arquitetura corporative comprovada e um framework usado por organizações líderes do mundo para melhorar a eficiência dos negócios.Este Guia de Bolso baseia-se no TOGAF versão 9.1 Enterprise Edition. Ofereceuma introdução concisa para o TOGAF. Além do mais, é ratificado pelo materialderivado da documentação do TOGAF oficial e contribuições dos membros doThe Open Group Architecture Forum.O público-alvo deste documento é:• Arquitetos corporativos, arquitetos de negócios, arquitetos de TI, arquitetos dedados, arquitetos de sistemas, arquitetos de soluções e gerentes seniores queprocuram uma primeira introdução ao TOGAF.Não é necessário ter conhecimento prévio de arquitetura corporativa paracompreender este documento.Os tópicos abordados incluem:• Uma visão de alto nível do TOGAF, arquitetura corporativa, conteúdos e conceitos chave do TOGAF• uma introdução ao Método de Desenvolvimento da Arquitetura (ADM), o método que o TOGAF fornece para desenvolver arquiteturas corporativas• Uma visão geral das principais técnicas e entregáveis do ciclo ADM.• Uma visão geral das orientações para adaptar o ADM• Uma introdução ao Framework de Conteúdo de Arquitetura, um metamodeloestruturado para artefatos de arquitetura• Uma introdução para o Continuum Corporativo, um conceito de alto nível quepode ser usado com o ADM para desenvolver uma arquitetura corporativa• uma introdução aos Modelos de Referência do TOGAF, incluindo a Arquitetura de Fundação do TOGAF e o Modelo de Referência de Infraestrutura de Informação Integrada (III-MR)• Uma introdução ao Framework de Capacidade de Arquitetura, um conjunto de recursos estipulados para a criação e o funcionamento de uma função dearquitetura em uma organização• Uma visão geral das diferenças entre TOGAF 9.1 e TOGAF 8.1.1.

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:• it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations;• it supports ISO/IEC 20000-1: 2011training and certification;• it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners.'ISO/IEC 20000-1: 2011: A Pocket Guide' is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch. Dieses Taschenbuch bietet, wie der Titel schon sagt, eine Zusammenfassung des PMBOK® Guide . Hatten Sie mit dem PMBOK® Guide bisher noch nichts zu tun, dann werden Sie möglicherweise erstaunt sein zu hören, dass der PMBOK® Guide (A Guide to the Project Management Body of Knowledge) als weltweiter De-facto-Standard im Projektmanagement anerkannt ist. Mehr als zwei Millionen Exemplare sind bisher im Umlauf gebracht. Bis jetzt jedoch fehlte für diese ziemlich umfangreiche (ANSI-)Norm eine leicht zugängliche und kurze Einführung. Dieses Taschenbuch möchte diese Lücke durch die Ihnen hier vorliegende Zusammenfassung schließen. Auf organisationsweiter Ebene unterstützt der PMBOK Guide ® einen strukturierten und gut abgestimmten Ansatz für einen Projektlebenszyklus und stellt sicher, dass alle Beteiligten (=„Stakeholder") die gleiche Sprache sprechen. Es wird die praktische Anwendung von Projektmanagementprozessen verbessern, wenn diese nun von allen verstanden und konsequent angewendet werden. Die Flexibilität des Konzeptes ermöglicht allen Organisationen und Projektteams die individuelle Anpassung an ihr jeweiliges Niveau und ihre jeweiligen Bedürfnisse - häufig auch als „schlankes Projektmanagement" bezeichnet...Das ist genau das, was das Project Management-Institut (PMI) mit dem PMBOK® Guide erreichen möchte. Der PMBOK® Guide wurde zu DER internationalen Norm im Projektmanagement und viele Projektmanagementmethoden beziehen sich auf ihn. Der PMBOK® Guide leistet daher einen grundlegenden Beitrag für die Projektarbeit und den Projekterfolg.

The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and TOGAF 9 Certified, respectively. The purpose of certification to TOGAF 9 Certified is to provide validation that, in addition to the knowledge and comprehension of TOGAF 9 Foundation level, the Candidate is able to analyze and apply this knowledge. The learning objectives at this level therefore focus on application and analysis in addition to knowledge and comprehension.This Study Guide supports students in preparation for the TOGAF 9 Part 2 Examination, leading to TOGAF 9 Certified.This third edition contains minor updates to remove references to the TOGAF 8-9 Advanced Bridge Examination1 and also adds four bonus practice examination questions to Appendix B.It gives an overview of every learning objective for the TOGAF 9 Certified Syllabus beyond the Foundation level.