Building Better Business Teams

Ken Blanchard, chief spiritual officer of The Ken Blanchard Companies, has had an amazing impact on the management of millions of people. Honored as one of Amazon's 25 best-selling authors, his blockbusters include The One Minute Manager; Leadership and the One Minute Manager; Raving Fans; Gung Ho!; and Leading at a Higher Level. Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, Leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office. David Russo is Principal and CEO of Eno River Associates, Inc., a consulting practice which helps executives build high-performing organizations by developing win-win workforce relationships. He has consulted with global organizations including American Express, Johnson and Johnson, American Eagle Outfitters, and the CIA, and served as senior HR executive for SAS Institute, the world's largest privately held software company. David Ross, one of the world's leading authorities on coaching executives, established Performance Unlimited in 1991, and has designed and developed a uniquely powerful six-step coaching model. He is a Member of the Institute of Directors, a Master Practitioner in Neuro Linguistic Programming, and is a Master Time-Line Therapy™ Trainer. Richard Templar's Rules guides have already helped 1.3 million people become happier, more successful, and more fulfilled. His best-sellers include The Rules of Love, The Rules of Parenting, The Rules of Life, The Rules of Work, and The Rules of Management.

• Lead with LUV: A Different Way to Create Real SuccessForeword    xiWhat Is Leadership?    2Celebrating Successes    7Having Mentors    13Servant Leadership is Love in Action    21Understanding Servant Leadership.    25The Triple Bottom Line    28Making Unions Your Business Partners    58Citizen of Choice    60A Compelling Vision    62What Makes Servant Leadership Work?    94Defining Love.    104Maintaining a Strong Culture    125Differences Between Self-Serving and Servant Leaders    131Final Words    134Epilogue    144Endnotes    146LUV Notes    151About the Leading at a Higher Level Series    154About the Authors    157  17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable AdvantageIntroduction    1Rule #1: Understand Why Employees Come and Why They Stay    9Rule #2: Play “Win-Win” with Your Employees (and Allow Them to Be All They Can Be for Self and Company)    21Rule #3: Cultivate Leadership, Not Management, and Know the Difference!    33Rule #4: Provide Ample and Appropriate Resources    41Rule #5: Demand Contribution; Be Worthy of Receiving It    49Rule #6: Applaud Effort; Reward Contribution    61Rule #7: Cheerlead; The “Magic” of M&Ms    71Rule #8: Build a Workplace on a Foundation of Respect    81Rule #9: Cultivate the Risk-Trust Dynamic    91Rule #10: Make Room for Fun in the Workplace (Nurture Lightheartedness/Levity)    101Rule #11: Create Opportunities for Employee “Alignment” with Vision, Values, and Mission    109Rule #12: Understand Human Capital    119Rule #13: Treat Employees as “Volunteers”    129Rule #14: Know Your Culture    139Rule #15: Understand the Nature of Change and Prepare Your Employees to Embrace It    153Rule #16: Cultivate Organizational Ethics; Demand and Reward Ethical Behavior    165Rule #17: The Last and Overarching Rule: Tell the Truth! (and a Few Action Items to Grow On)    177Index    189  MANAGING PEOPLE & PERFORMANCE: FAST TRACK TO SUCCESSThe Fast Track Way    viiAbout the Author    xA Word of Thanks from the Author    xiiManaging People & Performance Fast Track    xivHow to Use this Book    xviiiFast-Track-Me.com    xixA  Awareness    11  Performance Management in a Nutshell    52  Performance Management Audit    17B  Business Fast Track    273  Fast Track Top Ten    314  Technologies    735  Implementing Change    91C  Career Fast Track    1076  The First Ten Weeks    1117  Leading the Team    1298  Getting to the Top    151D  Director’s Toolkit    169T1  Performance Audit    173T2  Team Audit    179T3  Talent Passport    185The Fast Track Way    197Glossary    200Index    206  HOW TO GET WHAT YOU WANT: Without Having to AskIntroduction     1PART 1: Be the Kind of Person Who Gets What They Want     4Know What You Want     6Know Why You Want It     8Know How Much You Want It     10Want What You Get     12Don’t Be a Fuzzy Thinker     14Know What It Takes     16Work Out Who You Need on Your Side     18Break Big Ambitions into Chunks     20Set Up Some Milestones     22Celebrate Every Step     24Write It All Down     26Analyze Your Sticking Points     28Set Your Deadlines     30Check Out the Back Door     32Don’t Make Excuses     34Think Positive     36Don’t Hang Out with Naysayers     38Say It Out Loud     40Believe in Yourself     42Expect Ups and Downs     44Enjoy It When You Get It     46PART 2: Be the Kind of Person People Want to Say Yes To     48Don’t Fake It–Have Real Confidence     50Sound Confident     52Look Confident     54Learn to Say No     56Give Them an Alternative     58Be a Broken Record     60Be Sure You’re Sorry     62Say What You Mean     64Think Before You Speak     66Be Prepared to Disagree     68Control Yourself     70Express Yourself     72Don’t Use Emotional Blackmail…     74…and Don’t Give In to It     76Treat People with Respect     78Have Plenty of Time     80Be Likeable     82Have a Sense of Humor     84Be Honest     86Always Say Thank You     88Don’t Do Too Much     90Give a Bit Extra     92Be Generous     94Praise but Don’t Flatter     96Be Loyal     98Don’t Talk Behind People’s Backs     100Learn to Take Criticism Well     102Admit Your Mistakes     104Get to Know People     106Learn to Listen Properly     108Know What You’ve Agreed To     110Pick Up the Signals     112Sympathize with Other People’s Anger     114Don’t Respond to Tactical Anger     116Give Other People Results     118Be Part of Your Organization     120Work Hard     122Work Right     124Be Worth It     126PART 3: Help Them to Say Yes     128Make Sure You’re Getting Through to Them     130And Make Sure They’re Getting Through to You     132Think About Why They’d Say No     134Show You Understand     136Be Objective     138Give Them an Excuse to Make an Exception     140Solve Their Problems     142Read the Clues     144Learn What Gets Them Going     146Use the Right Words     148Get the Timing Right     150Tell Them What You Want Without Asking     152Don’t Keep Dropping Hints     154Make It Hypothetical     156Ask Questions     158Ask for Advice Instead of a Job     160Get Someone to Do the Asking for You     162Tell Them You Need Them     164Don’t Rush Them     166Give Them What They Want     168Make Them Think It Was Their Idea     170Discourage Their Bad Ideas     172Find Out What It Will Take     174Get a Team Behind You     176PART 4: And If You Really Do Have to Ask…     178Be Clear What You’re Asking     180Pick Your Moment     182Make a Date     184Know When to Put It Off     186Keep to the Script     188Rehearse It     190Rehearse Their Answer     192Don’t Go On About It     194Get the Essentials on Paper     196Have a Bottom Line     198Ask for More Than You Want     200Don’t Make Empty Threats     202Think About It     204Put the Decision in Writing     206Be Ready to Be Decisive     208Don’t Give Up     210