Quality Management for Organizational Excellence: Introduction to Total Quality helps you gain the knowledge and skills you need to become an effective quality manager and decision maker. Authors David Goetsch and Stanley Davis first focus on the "people aspects," including leading change, employee empowerment, training, team building/teamwork and conflict management. Next, they introduce the "technical aspects," including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma and benchmarking.

The 9th Edition covers the latest trends in the field to ensure an up-to-date presentation of information. Each chapter includes a summary, key terms and phrases, factual review questions, critical-thinking activities and discussion cases to make for a consistent learning experience.