Conflict Communication – serie

"BIFF is simple, powerful, and impactful. This book should bemandatory reading for the entire legal industry. Once you start to use BIFF, it becomes anantidote for caustic interactions. You can'tstop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power ofBIFF."  -Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life. 

Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails

This book providesa simple and proven method for lawyers and staff to use in ethically responding tohostile communications, correcting misinformation by others, and initiatingproductive correspondence. The BIFF Communication method can be used by all law office personnel(paralegals, administrative assistants, receptionists, and others), with 30sample responses to common situations involving hostile or misinformed emails,text messages, and other forms of communication. BIFF stands for Brief,Informative, Friendly, and Firm.

The BIFF Communication method can also be taught to clients to help them write friendly and conciseresponses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how tocoach office staff, clients and their family members to use the BIFF Communication method,including ten easy key questions to ask when reviewing their correspondence.While this method is designed primarily for written communication, thisapproach can also be used in verbal conversations, to be efficient and respectful.  

The book is divided into five sections: 

Learningthe BIFF methodCorrespondence with clientsCorrespondence withcolleaguesCorrespondence with staff and between staffCoachingstaff and clients in the BIFF method. 

Each sample scenario provides a hostilecorrespondence received by the lawyer and/or staff member; then gives a temptingresponse which is not quite a BIFF (analyzed using the BIFF Checker); thengives a communication that is a BIFF.