SAGE Human Services Guides – serie

In Goal Focused Interviewing, Frank F. Maple presents his straightforward model for categorizing information elicited from clients. Building on his previous book, Dynamic Interviewing, the author takes readers beyond the therapeutic models presented in the past. This work reflects the movement in social work toward solution-focused therapy, or brief therapy. He has adapted this model for social work practice with individuals, families, and groups. This book is written in an engaging, interactive style, giving readers the opportunity to determine applicable interventions at key points in the realistic helping sessions presented. The author emphasizes techniques for focusing on competenciesùas opposed to deficitsùof help seekers and helpers. The choices of interventions provided show how constructive moves can positively influence outcomes. An appendix to the book includes additional cases in script form that allow the reader to help during significant points of each interview. In turn, the author has provided feedback in response to various intervention choices the readers make.

In Goal Focused Interviewing, Frank F. Maple presents his straightforward model for categorizing information elicited from clients. Building on his previous book, Dynamic Interviewing, the author takes readers beyond the therapeutic models presented in the past. This work reflects the movement in social work toward solution-focused therapy, or brief therapy. He has adapted this model for social work practice with individuals, families, and groups. This book is written in an engaging, interactive style, giving readers the opportunity to determine applicable interventions at key points in the realistic helping sessions presented. The author emphasizes techniques for focusing on competenciesùas opposed to deficitsùof help seekers and helpers. The choices of interventions provided show how constructive moves can positively influence outcomes. An appendix to the book includes additional cases in script form that allow the reader to help during significant points of each interview. In turn, the author has provided feedback in response to various intervention choices the readers make.

A practical guide to recently developed management principles, Improving Organizational Performance takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles. In addition to basic theory, it presents procedures for putting quality practices in place, using examples from the field to illuminate points, and including a complete case study to help organizations learn the quality improvement team process. Improving Organizational Performance is an effective tool for improving performance for managers in mental health, human services, and social services.

A practical guide to recently developed management principles, Improving Organizational Performance takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles. In addition to basic theory, it presents procedures for putting quality practices in place, using examples from the field to illuminate points, and including a complete case study to help organizations learn the quality improvement team process. Improving Organizational Performance is an effective tool for improving performance for managers in mental health, human services, and social services.

The Community-Oriented Needs Assessment (CONA) model presented by the authors demonstrates that effective two-way communication between providers of human services and the community is necessary for effective and efficient social services. The (CONA) model uses data from demographic/statistical profiles, key informants, and random community members to define needed services, to develop programs, to enhance interagency cooperation, and to improve accountability. The authors both outline the logic behind the use of this model and sketch a step-by-step approach for developing the model for use in a variety of settings.

This is a practical, easy-to-use guide for pinpointing the strengths and limitations of troubled families. Holman discusses elements crucial to understanding a family--the family as a system, the family and its environment, and the family life cycle. She explains such tested methods for assessing family problems as ecomaps, genograms, family sculpture, the use of observation, and checklists, and shows how family assessment lays the groundwork for effective intervention planning. Helpful features include case studies, exercises, charts, and sample forms. "Excellent case vignettes are given to demonstrate the application of role and systems theory in family assessment. The use of ecomaps, genograms, and family sculptures for collecting subjective and objective data is also effectively presented. Another highlight of the book is the recognition of the impact of divorce and single-parenting on the developmental cycle of a family. A good supplementary text for teaching methods on intervention with families in the field of human services." --Choice "Exceptionally clear, well-organized. . . . The integration of family theory with practice issues and case illustrations is very well done. . . . I believe [Family Assessment] will help make contributions from family theory accessible to child welfare workers in an interesting, informative and useful way." --Mary Ann Jones, Director of Research, Child Welfare League "Adele M. Holman's work is bound to stimulate, enthuse, and make accessible tools of assessment which (if used in the context of wider reading in systems theory) would be rewarding for the novice in this field." --British Journal of Clinical Psychology "The real value of this volume is its usefulness as a training tool, both with undergraduate child welfare staff and with volunteers in child welfare. It brings to life the processes of family assessment and is a volume deserving use by church social workers who are responsible for the work of volunteers and staff in the church's child welfare ministries." --Review and Expositor

Lauffer's 1977 bestseller has been revised in order to place emphasis on the need to understand your own organization, your clients and your funding options throughout the grant-getting process. Via a series of checklists, vignettes and exercises, the author leads the reader through various marketing strategies to the actual writing of a grant proposal, casting of budgets, and alternatives if the grant is not given. Readable, concise, instructive and practical, Grantsmanship is an invaluable aid to funding in the eighties.

'...we could all learn something from the author's no-nonsense approach to extracting funds from reluctant agencies...If we are to become more market-orientated, this book can only help.' -- British Accounting Review, Vol 16 No 1

This is an interesting monograph and one which should be useful for the intended audience of program managers and students . . . particularly in respect to the emphasis placed on the utilization of evaluation information for management purposes and the need to tailor evaluations to meet this primary purpose. --Canadian Evaluation Society Newsletter

This book focuses on relatively "hard-core" alcoholics: clients who have not responded to the usual educational treatment programs. ''Our objective is to provide a different approach to helping those clients who are not easily convinced," the authors state. "Rather than attempt to persuade these clients toward sobriety, the approach developed in this book attempts to help clients convince themselves." Arranged in two parts, the first examines outpatient groups: why and how they form, the basic problem of motivation, and the different kinds of groups, such as groups for chronic alcoholics, groups that meet for single or short-term sessions, and long-term counseling groups. The second part looks at inpatient services, first outlining their objectives and then exploring in depth their five elements: entrance, the inpatient program, pre-discharge services, post-discharge services, and family services. Complete with study questions for each chapter and a full bibliography, Group Therapy with Alcoholics will interest all administrators of alcoholism programs, counselors and clients in alcoholism programs, and students and professionals involved in the self-help approach to human services. "A highly readable and resourceful book. Should be required reading in schools of social work and alcoholism treatment training programs everywhere." --Health and Social Work "The book provides a conceptual framework for alcoholism control programs, describing both in and outpatient approaches. Motivation development and program objectives are described both for work with alcoholics and for services to families. The book provides valuable perspectives for program development." --Journal of the Institute of Health "practical information for all groups. . . . Heartening to see a brief, but thoughtful chapter on groups for the families of alcoholic patients. . . . Excellent with clear list of important principles, bold type to emphasize important points, and study questions at the end of each chapter. . . . Would highly recommend this book to any therapist embarking on group therapy with alcoholics. . . . Community alcohol teams should possess a copy. . . . Easily accessible general account of the healing process and group dynamics of interpersonal group therapy." --Group Analysis

As an introduction to measurement in practice, this book presents an easy and practical overview. It provides a summary of relevant research concepts in the context of both practice and research processes. Each chapter, furthermore, includes a series of exercises that enable readers to test their comprehension of relevant concepts. . . . Those social workers beginning to apply research concepts, including measurement, to their practice will find the book a good introduction.

Who abuses the elderly--and why? How widespread is the problem? Where can victims of elder abuse turn for help? And, what forms of treatment are currently available? After defining the nature and pervasiveness of elder abuse, this practical guide examines: the characteristics of both victims and perpetrators, detection of abuse, risk factors of elder mistreatment, and intervention strategies. Actual case studies of abused individuals are examined, direct testimonies of victims are provided, and comments by professionals in the fields of social work, law, psychology, and nursing are offered. Strategies for Helping Victims of Elder Mistreatment offers practical suggestions for professionals in the fields of mental health, psychology, social work, nursing, family studies, law, and gerontology. In addition, it will serve as a valuable resource for training professionals to detect, assess, and intervene in cases where elder abuse is suspected. "This collection of articles addresses a pervasive problem in our society that is likely to become worse. . . . Intervention and treatment with elders and those who abuse them is a complex undertaking that must be addressed with both firmness and understanding. This book is a step in bringing light to this clouded issue." --Social Casework "It contains many practical suggestions for both assessment and intervention in elder mistreatment. Of particular value is an appendix containing an excellent written protocol for identification and assessment of adult protective service referrals." --Center for Aging Research and Educational Services "The authors have added new insight into the causes, consequences, and treatment of elder abuse. They introduce a conceptual model for intervention, which helps victims achieve greater understanding of their feelings about and relationships to the abusers. The model offers practitioners a method of handling a victim who is reluctant to accept help. . . . The book makes an important contribution to elder abuse practice." --Journal of Interpersonal Violence "A valuable addition to the growing literature on the problem. . . . Hopefully, it will encourage professionals in the field to consider victim support groups as a potential treatment modality in cases involving competent older victims." --Media Review

There is increasing evidence that mental health problems are influenced by biochemical factors and that suffering from these problems can be relieved through medication - which, when paired with psychotherapy, is a vital resource that facilitates the client's ability to change. This guide provides practical information about the use of medication for mental health problems: which drugs to use when, brand and generic names, how the medication works, common dosages and side effects.

Illustrating the diversity of solutions case managers and program administrators have recently developed, Advanced Case Management provides an overview of many state-of-the-art issues. Innovations in outreach, planning, assessment, and service interventions are described, along with culturally sensitive and other alternative approaches to engaging individuals, family members and other natural supports. This skillfully written volume links practice to program description, and highlights new developments in staffing, training, system building, interprogram coordination, and resource control. Many examples are offered from work with youth, the elderly, and mental health populations, as well as other fields of service to demonstrate model approaches and case management's ability to evolve with the changing times. Students and professionals involved in the human services, clinical psychology, counseling/training/small groups, nursing, sociology, and drug and alcohol studies will find Advanced Case Management a useful and helpful guide. "A clear, well-organized, and comprehensive examination of emerging trends and new ideas regarding contemporary case management. Its well-documented chapters explore the multivaried dimensions of this reemerging arena of social work activity. I particularly valued its discussions of interagency linkages and quality assurance strategies and the focus on application of advanced case management principles to the field of aging. This book is a valuable contemporary addition to the practice literature in this area." --Esther G. Sales, University of Pittsburgh "This book represents a significant contribution to the field of case management and really does represent an advancement over more basic treatment of this vital area of human service practice. From my perspective the [book] achieves its objectives of moving beyond the fundamentals of case management to explore, examine, and analyze the themes and issues of case management as it continues to expand. It is certainly a book for the 'nineties.' "There are numerous strengths to this volume. The empirical quality of the volume offers the reader numerous references, examples, and guidelines taken from demonstration projects, model programs, and about implementing some of the key concepts. These key concepts follow from the state-of-the-art and the meta components move the volume beyond a discussion of fundamental practices which make up a lot of the content of more basic texts. "The authors use examples from several domains of case management practice cutting across target populations, service arenas, and age groups. This strikes me as increasing relevance of the text. It is useful as a core textbook in a case management course or as a supplemental text in the various core of advanced courses of different human service disciplines. The book has relevance to social work, nursing, rehabilitation, and medicine, and I will not be surprised to see it on the shelves of my university bookstore when it is adopted by these various disciplines as a text." --David P. Moxley, Wayne State University, Detroit, Michigan "Overall, I am extremely impressed by the book. It fills a crucial gap in the professional literature. I am not aware of any book like it and yet the need for such a book is abundantly clear. With deinstitutionalization moving into its final phases, case management as a practice modality is now viewed as one of the key interventions to enable severely mentally ill to adjust to living in the community and it is a type of practice that has a wide range of applicability to many client populations. This volume pulls together the state-of-the-art of case management in a clear, highly readable yet comprehensive manner. The tables and figures are excellent--I could imagine them as handouts for a training in case management--in fact the book itself could be used as a professional training manual as well as a supplement for professional practice courses." --Christina E. Newhill, University of Pittsburgh, Pennsylvania "Administrators and others experienced in case management could derive an excellent theoretical base for their practice from this book. It provides a wealth of practical ideas and information." --Sally L. Hein, Executive Director, Southern Human Resource Development Consortium for Mental Health "Various dimensions of case management are explored using numerous tables and figures, with detailed information, to enhance each chapter. New and innovative methods that are changing the traditional case management role are discussed. . . . This book is full of information that can help assess and enhance case management services. . . . The authors pull together a great deal of information very neatly. . . . The authors will also raise many questions that will challenge providers of case management services in the future. Raiff and shore offer solutions by raising issues, establishing trends, and anticipating innovative practices for future delivery of services. This is an excellent reference book with ample information for staff training, workshop presentations, and program planning. Those who manage and/or plan case management services would benefit the most from this book and the broad range of in-depth information and ideas if offers." --Peggy Brown, MS, LPC, NCGC Div. Dir., Elder Outreach Svcs., Metropolitan Inter-Faith Association, Journal of Case Mgmt. "This volume provides an excellent analysis of many aspects of practice that are relevant." --Journal of Interprofessional Care

Published in cooperation with the University of Michigan School of Social Work As a counselor or therapist, wouldn't it be useful to have a resource that clearly presents effective how-to guidelines for rehabilitating juvenile offenders? In Group Counseling with Juvenile Delinquents, Ferrara explores all aspects of counseling this special population, from the first group encounter through evaluating the effectiveness of the group. He examines various components of the group encounter including establishing a safe, helpful environment, replacing delinquent behaviors with prosocial ones, and responding to the specific needs of each juvenile delinquent. Included in this valuable volume are key points for conducting group sessions, a workbook and scenarios to use directly with group members, instructions for training staff, and a posttest for evaluating the effectiveness of the groups. "There is an extensive and useful discussion of intervention in terms of both traditional, guided group interactions and the more contemporary cognitive behavioral strategies. . . . Much effort has been exerted by Ferrara to insure that the program as presented has a strong empirical foundation. To this end, data and caveates are included as appropriate. As Ferrara wisely notes in his Preface, his program is likely to be most effective with those youths who would not have spontaneously self-corrected but are not seriously disturbed, chronic offenders. Among the various components of the group encounter program, the inclusion of a post-test for evaluating effectiveness is particularly encouraging." --Child & Family Behavior Therapy "It is obvious the author is experienced in group counseling of juvenile delinquents, in developing group counseling programs in juvenile correction facilities, and grounded in theories relevant to treating offenders. The book is succinctly and clearly written." -Social Work with Groups

1. Valuing the Subjective Experience: Oral History as Qualitative Research / 2. Using Theoretical Perspectives for Oral History Research in Social Work and Social Work Education / 3. Making a Bridge: Moving from Social Work Practice Knowledge and Skill to Oral History Research Skill / 4. Generating and Recording Oral Histories: Process and Method / 5. Analyzing and Interpreting Data and Writing Up the Project / 6. Black Family Adaption, Survival, and Growth Strategies: An Oral History Project / 7. The Realities of Soviet Jewish Migration: Illustrated Through Slava's Narratives / 8. Recapturing the Purpose of Settlements Through Oral History / 9. Oral History Methodology to Examine Issues of Adolescent Mothers / 10. Understanding Communities: The Pliny Street Block Association / 11. Concluding Remarks: Incorporating Oral History in Social Work Research / References

Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization's customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and shows how to use brainstorming, cause and effect diagrams, check sheets, and pareto analysis. Among the other topics examined are contractor involvement, training top management personnel, training middle managers and staff, and selecting an implementation strategy. All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations. Total Quality Management in Human Service Organizations is a good "backgrounder" for human service administrators and organizations prior to undergoing a more detailed agency discussion of, or training in, TQM. It is also of great value to students and faculty in social work administration programs who are interested in the basics of TQM.

The new edition of this popular guide offers lively and clear descriptions of basic techniques for attaining group success. Detailed discussion of when, how, and why to use the techniques are included along with concrete examples in dramatized vignettes. The topics covered include contract negotiation, mediating, confrontation, gatekeeping, focusing, responding to feelings, rewarding effort and achievement, and information management, among others. Completely updated and class-tested, the second edition of Group Participation includes improved practice exercises, an expanded discussion of the nature of group success, and a new section that relates leadership technique to group-specific cases. Group Participation is an ideal volume for anyone who is a group member or leader. This guidebook is also an excellent supplemental text for students of a small group theory.

Offering innovative, useful guidelines for effectively composing new groups and modifying old ones, the long-awaited second edition of Harvey J. Bertcher's Creating Groups has been updated, revised, and expanded. This redesigned new edition is unique in that it specifically deals with issues that arise in getting started and is extremely usable due it its liberal use of examples and programmed format. Easy-to-use and concise, this volume goes beyond the principles of group composition to describe the acts necessary to start a group, such as recruiting members, choosing among recruits, interviewing prospective members, arranging for the agency to be receptive to the group, and planning and conducting the first meetings. In addition, it has also been expanded to address factors of race and gender in groups, and the empowerment of potential members in the group composition process. "Harvey J. Bertcher and Frank F. Maple's book with its innovative programmed instruction format, provides practitioners with the knowledge and skills required to create effective groups. It deals with the full range of issues involved in each step of the planning and decision-making process, from an initial recognition of the need for a group to the first meeting. Understanding the well-developed concepts and principles of practice is greatly enhanced by the creative use of examples of practice, presentation, and discussion of study questions and exercises that help the reader to apply the content to varied situation. This book is highly readable, well organized, and theoretically sound. It is a splendid contribution to the literature on social work with groups." --Helen Northern, University of Southern California

Offering innovative, useful guidelines for effectively composing new groups and modifying old ones, the long-awaited second edition of Harvey J. Bertcher's Creating Groups has been updated, revised, and expanded. This redesigned new edition is unique in that it specifically deals with issues that arise in getting started and is extremely usable due it its liberal use of examples and programmed format. Easy-to-use and concise, this volume goes beyond the principles of group composition to describe the acts necessary to start a group, such as recruiting members, choosing among recruits, interviewing prospective members, arranging for the agency to be receptive to the group, and planning and conducting the first meetings. In addition, it has also been expanded to address factors of race and gender in groups, and the empowerment of potential members in the group composition process. "Harvey J. Bertcher and Frank F. Maple's book with its innovative programmed instruction format, provides practitioners with the knowledge and skills required to create effective groups. It deals with the full range of issues involved in each step of the planning and decision-making process, from an initial recognition of the need for a group to the first meeting. Understanding the well-developed concepts and principles of practice is greatly enhanced by the creative use of examples of practice, presentation, and discussion of study questions and exercises that help the reader to apply the content to varied situation. This book is highly readable, well organized, and theoretically sound. It is a splendid contribution to the literature on social work with groups." --Helen Northern, University of Southern California

Providing a practical handbook for practitioners in the helping professions, The First Helping Interview is a highly useful, easy-to-understand guide for both experienced and novice practitioners that reveals the steps involved in the crucial first meeting with a client. The authors approach the task of an initial interview by providing an overview of what the therapeutic process is and what to expect from clients, both those who seek help voluntarily and those who are required to get help. The book also covers the practical basics of therapy--counselor/client roles, physical settings, communication dynamics, assessment and diagnosis, record keeping, goals and contracts, and trust building. Separate chapters discuss special topics such as working with couples and families, the role of culture and ethnicity, when and how to refer clients with serious problems, and legal and ethical issues. Although this book is general enough to be used by any practitioner, the authors pay particular attention to specific settings, such as child protective services, crisis intervention, and corrections. Social workers, marriage and family therapists, school counselors, psychiatric nurses, child welfare workers, and probation officers will appreciate this valuable, indispensable reference tool.

Providing a practical handbook for practitioners in the helping professions, The First Helping Interview is a highly useful, easy-to-understand guide for both experienced and novice practitioners that reveals the steps involved in the crucial first meeting with a client. The authors approach the task of an initial interview by providing an overview of what the therapeutic process is and what to expect from clients, both those who seek help voluntarily and those who are required to get help. The book also covers the practical basics of therapy--counselor/client roles, physical settings, communication dynamics, assessment and diagnosis, record keeping, goals and contracts, and trust building. Separate chapters discuss special topics such as working with couples and families, the role of culture and ethnicity, when and how to refer clients with serious problems, and legal and ethical issues. Although this book is general enough to be used by any practitioner, the authors pay particular attention to specific settings, such as child protective services, crisis intervention, and corrections. Social workers, marriage and family therapists, school counselors, psychiatric nurses, child welfare workers, and probation officers will appreciate this valuable, indispensable reference tool.

Built around a single case study, Creating New Agency Programs clearly illustrates how to effectively plan, implement, and evaluate a small scale social program. Each step in the planning process is introduced and described in a way that allows the reader to vicariously participate in the evolution of the program. Useful charts, time lines, and resource lists are included and can be easily referenced and utilized. This bookÆs emphasis on planning is important, not only because it is a much used and generally under-taught skill, but because successful planning is the process that can turn the dreams of a community into concrete reality. This book is geared toward designing programs to meet specific social needs and organizing the relevant and human resources to implement them. The programs are specific, detail, and activity orientedùbut are designed to support long-range goals, which may be handed down by a parent organization or the community in general. The authorÆs strategy of using a case study serves as a creative learning tool that leads readers through each practical step toward successfully creating their own small scale social program. Filling the void of literature on designing programs, Creating New Agency Programs is ideal for professionals and students in a variety fields--social work, human services, clinical/counseling psychology, drugs and alcohol, psychology, nursing, and management--who are faced with the task of planning, designing, and evaluating a program.

Built around a single case study, Creating New Agency Programs clearly illustrates how to effectively plan, implement, and evaluate a small scale social program. Each step in the planning process is introduced and described in a way that allows the reader to vicariously participate in the evolution of the program. Useful charts, time lines, and resource lists are included and can be easily referenced and utilized. This bookÆs emphasis on planning is important, not only because it is a much used and generally under-taught skill, but because successful planning is the process that can turn the dreams of a community into concrete reality. This book is geared toward designing programs to meet specific social needs and organizing the relevant and human resources to implement them. The programs are specific, detail, and activity orientedùbut are designed to support long-range goals, which may be handed down by a parent organization or the community in general. The authorÆs strategy of using a case study serves as a creative learning tool that leads readers through each practical step toward successfully creating their own small scale social program. Filling the void of literature on designing programs, Creating New Agency Programs is ideal for professionals and students in a variety fields--social work, human services, clinical/counseling psychology, drugs and alcohol, psychology, nursing, and management--who are faced with the task of planning, designing, and evaluating a program.