Steps to Success – serie

While we''d all like a quiet life, there are some situations that can''t be ignored. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won''t take no for an answer and aren''t afraid to tell you so. Tackle office nightmares offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.

An increasing number of people are deciding to work from home. Whether they are setting up their own business or trying to cut down on the amount of time they spend commuting, the idea of turning a space at home into an office is an appealing one. Work well from home helps you make that idea a reality.

Filled with help on making working from home work for you, this book covers a range of essential issues including setting up your office, working as part of a virtual team, managing professional relationships, and dealing with feelings of isolation. It contains: a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and lists the best sources of further help.

While we''d all like a quiet life, there are some situations that can''t be ignored. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won''t take no for an answer and aren''t afraid to tell you so. Tackle office nightmares offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.

All workplaces are affected by the intrigues of office politics, and in many businesses who you know can be more important than what you know. Survive office politics is full of advice on how to cope with difficult situations and people and get on with your job.

This book offers practical help on how to keep cool under pressure, watch out for danger signs, deal with a difficult situation, and work out who is doing what and why. It features a quiz, step-by-step guidance, top tips, common mistakes and advice on how to avoid them, summaries of key points, and lists of handy books and weblinks.

It''s great to have a new challenge at work. Managing others, though, can be a daunting new responsibility and can be tricky if you''re now the boss of former colleagues or friends. Packed with practical advice, it will help you sail through issues such as getting to know your team, dealing with internal politics, motivating others, and celebrating success.

Whatever your new job, Succeed as a new manager will help you find your feet and get great results along the way. This book also includes a quiz, step-by-step action points, common mistakes and advice on how to avoid them, top tips, and lists of handy weblinks and further reading.

Bullying at work is a serious problem for many people today. Anyone who has ever been bullied will know how demoralising and difficult it can be, and at times it can seem as if there is no escape. Covering everything from understanding why bullies behave as they do, to standing up for yourself and knowing your rights at work, Survive Bullying can help you make the best of a challenging situation.

Whether you are being bullied yourself or want to help a victim of bullying, this book is full of essential information that can help everyone move on with their lives. This book features a quiz, step-by-step guidance and action points, lists of common mistakes and how to avoid them, top tips, and lists of handy weblinks and further reading.

''A jazzy, upfront and contemporary looking series. Each one is focused and full of the things that it should have. Put these on the shelf and they will shout "buy me".'' The Bookseller

You negotiate every day in all types of situations and in many ways. This book will help build confidence and get better results with practical advice on the basic principles of negotiation, how to prepare, how to keep cool under pressure and how to understand and use body language to your advantage.

The book contains a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and lists of the best sources of further help.

Are you fed up with trawling round networking events that take vast amounts of time for little return? Do you feel queasy stepping into a room of total strangers to represent yourself or your business? Then this is the book you''ve been waiting for.

Networking is something that can really improve our career prospects, but it is something that many people actively dread. With advice on how to conquer your nerves, ask the right questions, find out about the right events (and work out which ones to avoid), this book offers a straightforward approach to networking that will build confidence in basic skills, as well as tips to hone the skills of the most seasoned networkers.

The world of work moves so quickly these days that to get the best from your career, you need to actively manage it and seek out new opportunities. Manage your Career will help you make the most of your talents and potential, and enable your dreams to become a reality. Packed with essential advice and practical help, this book will help you plan the right move, whether you want to climb to the top of the career ladder or reinvent your working life completely.

Whatever your job, Manage your Career will help you make the most of your skills and reach your full potential at work.

It features a quiz, step-by-step guidance and action points, common mistakes and how to avoid them, top tips, summaries, and lists of handy weblinks and further reading.

So much work, so little time...

Life at work has never been busier, and it''s easy to feel swamped by endless ''to-do'' lists, half-written emails, and a constantly-ringing phone. If you want to take back control of your desk , prioritise your work and create more time to enjoy yourself, Manage your time is for you.

With a self-assessment quiz and step-by-step advice, this book will help you to avoid information overload, know when to throw things away, learn how to delegate, and get back on top of your inbox.

Too many meetings, never enough decisions. Badly-managed meetings are a waste of time, and often they just don''t need to happen at all. If you have to chair or arrange meetings, this book will help you to make sure that they''re useful and helpful exchanges of information rather than pointless shouting matches. Manage Meetings Positively offers practical solutions for many situations, including keeping the meeting on schedule, making sure decisions are reached, and dealing with conflict if tempers rise.

Whatever your line of work, this book will help you make meetings more of a pleasure than a chore. This book features a quiz, step-by-step guidance and action points, common mistakes and how to avoid them, top tips, summaries of key points, and lists of handy weblinks and further reading.

Managing just one person can be difficult enough, but pulling together a team of people can be tricky even for experienced leaders. This book helps you create an effective team that can really get things done. It helps you form a good team in the first place, deal with tensions that may arise, communicate well, and motivate team members towards your overall goal.

Most of us have to work with other people for some or most of our day. If you''re a project manager in particular, you''ll need to be able to pull together a team from different areas of your business and help everyone work together to make the best of their strengths. Whether you''re new to managing teams or want to brush up on your existing skills, this book helps you to communicate well with others, motivate the team, delegate where you need to, and defuse tension if it crops up.

Interviewing prospective job candidates can be a real challenge, and sometimes the interviewers are just as nervous as the interviewee! If you are new to interviewing and need to learn some essential skills, Interview Others is the book for you.

Full of advice on how to get the best from others and from yourself, it covers everything from preparing for an interview, to dealing with different types of interview situations, to the right (and wrong) questions to ask, to making a job offer.

This book also includes a quiz, step-by-step guidance and action points, common mistakes and how to avoid them, top tips, summaries of key points, and lists of weblinks and further reading.

''...a jazzy, upfront and contemporary looking series. Each one is focused and full of the things that it should have. Put these on the shelf and they will shout "buy me".'' The Bookseller

Speaking in front of other people can be a real worry if you''ve not had a lot of practice. Even if you know your stuff, it can be hard to get everything together in time, look confident, speak clearly, and get your message across well.

This practical book contains a self-assessment quiz, step-by-step guidance, top tips, common mistakes and advice on how to avoid them, summaries of key points, and lists of the best sources of further help. With strategies to help you cope if things don''t go to plan, and special sections on how to manage nerves and boost your message with your body language, Give great presentations is full of advice on how to prepare and deliver a knock-out speech.

Being good at what you do isn''t enough to help you climb the career ladder; these days you need to make yourself promotable, which isn''t quite the same thing. Being promotable means having that magic mix of great skills and personal qualities that will enable you to meet your targets, build good relationships, and get to know the people who can help during your campaign.

Packed with useful advice, Get Yourself Promoted will help you with challenges such as planning your career, making yourself indispensable, polishing up your CV, and finding out about hidden job opportunities.

Whatever your current situation, Get Yourself Promoted will help you reach your career goals. This book features a quiz , step-by-step guidance, common mistakes and how to avoid them, top tips, and lists of handy weblinks and further reading.

''A jazzy, upfront and contemporary looking series. Each one is focused and full of the things that it should have. Put these on the shelf and they will shout "buy me".'' The Bookseller

Whether you''re hankering after the gap year you never took, you have new family responsibilities, or you want to pursue a long-held dream, taking a career break can give you the time and space you need. Get the best from a career break offers you practical advice that will make even the most tentative plans a reality.

The book contains a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and lists the best sources of further help.

Offering practical, jargon-free advice, E-mail etiquette sets out to help with a wide range of essential issues, including managing your inbox, composing e-mails that hit the right note every time, responding to tricky messages, and understanding the legal implications of business e-mails.

The book contains a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and lists the best sources of further help.

Do you find it hard to say ''no''? Are you tongue-tied in important meetings? Assert yourself will help you find your voice and stand up for yourself without appearing aggressive.

Full of practical advice on how to change the way you work and live for the better, the book contains a self-assessment quiz, step-by-step guidance, top tips, common mistakes and advice on how to avoid them, summaries of key points, and lists of handy books and websites.

Developing leadership skills is essential if you want to clamber upthe career ladder. Whether you''re trying to motivate and inspire yourimmediate team or manage your boss(es), this is the book for you.Packed with advice on how to build your influence positively, Lead others effectively will help you to realise your ambitions.

Chapters include:

Lead others effectively contains a quiz to assess strengthsand weaknesses, step-by-step guidance and action points, top tips tobear in mind for the future, common mistakes and advice on how to avoidthem, summaries of key points, and sources of further help.

Deciding to leave the security of a permanent job and go freelanceis a brave decision - and is not to be taken lightly. However, as longas you manage your time, work-flow, contacts, and money, it may turnout to be the best career move you ever made!

Go freelance is packed with essential advice, including:

Have you reached a dead end in your current career? Do you want tobuild a wider variety of skills? Or do you simply feel like finding anew challenge? Whatever your reasons, Change careers successfully will help you do just that.

To help you look before you leap, this book includes advice on:

Also included are: a self-assessment quiz; step-by-step guidance andaction points; top tips; common mistakes and advice on how to avoidthem; summaries of key points; and lists of further resources.

So much work, so little time...

Life at work has never been busier, and it''s easy to feel swamped by endless ''to-do'' lists, half-written emails, and a constantly-ringing phone. If you want to take back control of your desk , prioritise your work and create more time to enjoy yourself, Manage your time is for you.

Now fully revised and updated with a self-assessment quiz and step-by-step advice, this book will help you to avoid information overload, know when to throw things away, learn how to delegate, and get back on top of your inbox.

Speaking in front of other people can be a real worry if you''ve not had a lot of practice. Even if you know your stuff, it can be hard to get everything together in time, look confident, speak clearly, and get your message across well.

This practical book contains a self-assessment quiz, step-by-step guidance, top tips, common mistakes and advice on how to avoid them, summaries of key points, and lists of the best sources of further help. Fully revised and updated, with strategies to help you cope if things don''t go to plan, and special sections on how to manage nerves and boost your message with your body language, Give great presentations is full of advice on how to prepare and deliver a knock-out speech.

While we''d all like a quiet life, there are some situations that can''t be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won''t take no for an answer and aren''t afraid to tell you so.

This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.