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• PREFACEACKNOWLEDGMENTSPart One: The Six Sigma Management SystemChapter 1: Introduction to Six SigmaChapter 2: Foundations of the Six Sigma Management SystemChapter 3: The Leadership ModesChapter 4: Insights into Six Sigma LeadershipChapter 5: Six Sigma Management System Case StudyPart Two: Six Sigma and LeanChapter 6: Six Sigma and LeanPart Three: Process Improvement Teams and ToolsChapter 7: Introduction to Process Improvement TeamsChapter 8: Leadership Roles in Deploying TeamsChapter 9: Kaizen TeamsChapter 10: Lean TeamsPart Four: Six Sigma Teams, Methodology and ToolsChapter 11: Introduction to the DMAIC Process ImprovementChapter 12: Define PhaseChapter 13: Measure PhaseChapter 14: Analyze PhaseChapter 15: Improve PhaseChapter 16: Control PhaseChapter 17: DMAIC SummaryChapter 18: DMADVPart Five: Six Sigma Impact MeasurementChapter 19: Financial and Performance MeasurementPart Six: Supplemental InformationChapter 20: Innovating Breakthrough SolutionsChapter 21: Measurement System Analysis in Non-Manufacturing EnvironmentsINDEX