Dealing With Difficult People
AvRick Kirschner,Rick Brinkman
E-bok
PDF, Engelska, 2006232 kr
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Beskrivning
Explains how to:
- Identify 10 bothersome behaviors and deal successfully with each of them
- Understand why people become difficult
- Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more
- Cultivate the nine "take-charge" skills that prevent people from becoming difficult
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