McGraw-Hill 36-Hour Course: Operations Management

Häftad, Engelska, 2010

238 kr

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Beskrivning

Take a crash course in boosting operational efficiency!

Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense.The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization’s operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to:

Evaluate and measure existing systems’ performance
Use quality management tools like Six Sigma and Lean Production
Design new, improved processes
Define, plan, and control costs of projects

Take this in-depth course on operations management and put your vision into action. This is the only book on the syllabus. Class begins now!

Produktinformation

Utgivningsdatum:2010-10-16
Mått:152 x 226 x 12 mm
Vikt:340 g
Format:Häftad
Språk:Engelska
Antal sidor:256
Förlag:McGraw-Hill Education
ISBN:9780071743839

Mer om författaren

Linda L. Brennan, Ph.D., is a professor of management at Mercer University where she teaches graduate and undergraduate courses in operations management, leadership, international business, and strategy. Brennan lives in Macon, Georgia.

Innehållsförteckning

PART I. FOUNDATION Chapter 1Results over Routine (Motivation for this Study; Operations as Competitive Advantage, Guiding Principles for Operations, Technique: Identifying Sources of Competitive Advantage)Chapter 2Practical Approach (Systems Thinking,Business Research Framework, Technique: Evaluating Transformation Systems) Chapter 3Desired Results (Bottom-Line Impact, Measurement Theory, Technique: Developing a Balanced Measurement System)PART II. RESULTS AT THE ORGANIZATIONAL LEVELChapter 4Organizational Performance (The Organization as a Value Chain, Product and Service Design, Operational Decision Points, Technique: Using a House of Quality) Chapter 5Quality Practices and Continuous Improvement(Definitions and Origins of Quality Management, Principles and Practices for Quality,Six Sigma Approach, Technique: Performing Problem Determination, Managing for Results,A Practical Approach to Operations Management)Chapter 6Technology across the Value Chain(Product, Process and Information Technologies,Organizational Learning and Knowledge Management,Technique: Applying Maturity Models)PART III. RESULTS AT THE PROCESS LEVELChapter 7Process Design (Defining Processes, Theory of Constraints, Levers for Capacity Management, Technique: Creating Forecasts) Chapter 8Process Analysis & Reengineering(Costs of Quality, Sources of Waste, Reengineering Principles & Pitfalls, Techniques: Developing Flow Charts)Chapter 9Process Control (To Change or Not to Change: Common vs. Assignable Causes,Statistical Process Control and the Beauty of the Normal Distribution, Attributes versus Variables, Chart Mechanics, Process Capability, Implementation Considerations, Technique: Creating and Interpreting Control Charts)PART IV. ACHIEVING RESULTSChapter 10Project Definition (Project Success Factors and Career-Ending Moves, Managing Change, Project Initiation, Project Planning, Technique: Developing a Statement of Work)Chapter 11Project Control (Schedule Development, Feasibility Analysis, Communications Management, Project Closings, Technique: Using the Critical Path Method)Chapter 12Project Management (Project Roles and Responsibilities, Ethical and Effective Leadership, Groups versus Teams; Technique: Running Effective Meetings)