ITIL Foundation All-in-One Exam Guide

AvJim Davies

Häftad, Engelska, 2016

285 kr

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ITIL® Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

• ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real world

CD ICON

Electronic content includes:

• Complete practice exams
• Videos from the author
• PDF copy of the book

Produktinformation

Utgivningsdatum:2016-08-16
Mått:208 x 231 x 15 mm
Vikt:471 g
Format:Häftad
Språk:Engelska
Antal sidor:450
Förlag:McGraw-Hill Education
ISBN:9780071841603

Utforska kategorier

Nätverk och kommunikation inom Data och IT
Affärsförhandlingar inom Ekonomi och Ledarskap
It-certifieringar inom Data och IT

Mer om författaren

Jim Davies, ITIL Expert, ISO/IEC 20000 Consultant, Distinguished Professional in IT Service Management at the priSM Institute, member of the itSMF UK, is the Director of ServiceSense Ltd, an ITSM consulting business. He is an ITIL-certified trainer with more than 40 years of experience in the management and development of computer systems and their supporting services covering military, government, and commercial areas. Awarded itSMF UK 2013 Trainer of the Year, Jim Davies has helped more than 1,200 candidates towards achieving their ITIL foundation certification with a 98% pass rate. He served as an IT-specialist logistics officer in the Royal Air Force for over 27 years, leaving in the rank of Squadron Leader.

Innehållsförteckning

Chapter 1: ITIL FundamentalsChapter 2: The Service LifecycleChapter 3: Service StrategyChapter 4: Service DesignChapter 5: Service TransitionChapter 6: Service OperationChapter 7: Continual Service ImprovementChapter 8: ITSM in the Real World Case StudiesAppendix A: Implementation OverviewAppendix B: ITSM Qualifications StructureAppendix C: Buzz Phrase GeneratorAppendix D: About the CD/DownloadQuick Review GuideGlossary

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