"Like many other authors in technical communication and interface design, Agnes Kukulska-Hulme challenges us to know our audience. What she does that is different from other authors is to take this challenge to a higher level. She asks us to think about our audience in terms of the language we use in creating user interfaces and documentation. She wants us to critically review each word that we place on a screen or in a manual and think about how and what thatword or group of words communicates to a user. ... In the introduction, Kukulska-Hulme states that this 'book aims to educate and to stimulate reflection, and the reader should soon become persuadedthat even small changes, based on a better appreciation of language, can result in an improvement in design' (p. 18). This book is an excellent resource for all communicators and interface designers, and should be a required text for technical communication and interface design curricula."--Technical Communication"The following readers will find the book especially relevant and helpful: computer professionals, especially application designers and developers, and operating-system user interface designers, usability specialists and human factors specialists, technical authors, information developers, writers of training materials, writers of independent user guides to popular applications, educational software designers, educational technologists, instructional systemdesigners, students following courses in computer science, cognitive science, communication science, human-computer interaction, and artificial intelligence, students of technical writing and professionaland business communication, academic, industrial and commercial researchers in the computer and cognitive science communities, technical managers involved in system prototyping and development or in documentation development, Web site designers, both amateur and professional."--Mathematics Abstracts"Like many other authors in technical communication and interface design, Agnes Kukulska-Hulme challenges us to know our audience. What she does that is different from other authors is to take this challenge to a higher level. She asks us to think about our audience in terms of the language we use in creating user interfaces and documentation. She wants us to critically review each word that we place on a screen or in a manual and think about how and what thatword or group of words communicates to a user. ... In the introduction, Kukulska-Hulme states that this 'book aims to educate and to stimulate reflection, and the reader should soon become persuadedthat even small changes, based on a better appreciation of language, can result in an improvement in design' (p. 18). This book is an excellent resource for all communicators and interface designers, and should be a required text for technical communication and interface design curricula."--Technical Communication"The following readers will find the book especially relevant and helpful: computer professionals, especially application designers and developers, and operating-system user interface designers, usability specialists and human factors specialists, technical authors, information developers, writers of training materials, writers of independent user guides to popular applications, educational software designers, educational technologists, instructional systemdesigners, students following courses in computer science, cognitive science, communication science, human-computer interaction, and artificial intelligence, students of technical writing and professionaland business communication, academic, industrial and commercial researchers in the computer and cognitive science communities, technical managers involved in system prototyping and development or in documentation development, Web site designers, both amateur and professional."--Mathematics Abstracts

• PART I. INTRODUCTION AND FOUNDATION ; 1. Introduction ; 2. Foundation Concepts ; PART II. ESSENTIAL LANGUAGE CONCEPTS AND THE USER INTERFACE ; 3. Language Varieties ; 4. Language Changes ; 5. Language Correspondences ; 6. The Effect of Context ; 7. The Effect of Medium and Interaction ; PART III. LANGUAGES FOR SPECIAL PURPOSES AND FUNCTIONS ; 8. Labeling and Abbreviation ; 9. Explanation and Assistance ; PART IV. SUMMARY AND RECOMMENDATIONS ; 10. Making It Work ; Appendix: Language Resources and Further Readings