Roderick M. Kramer is the William R. Kimball Professor of Organizational Behavoiur at the Stanford Business School, Stanford University. He has published a number of books on Organizational Behaviour and Psychology, including Trust and Distrust in Organizations: Dilemmas and Approaches (Russell Sage Foundation, 2004), written with Karen S. Cook, and Trust in Organizations (Sage, 1996), co-edited with Tom R. Tyler.

• 1. Introduction: Why Trust, Why Now? ; FOUNDATIONS FOR ORGANIZATIONAL TRUST THEORY ; 2. The Street-Level Epistemology of Trust ; 3. Calculativeness, Trust, and Economic Organization ; 4. An Integrative Model of Organizational Trust ; TRUST DEVELOPMENT AND MAINTENANCE ; 5. Initial Trust Fromation in New Organizational Relationships ; 6. Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior ; 7. The Emergence of Exchange Structures: An Experimental Study of Uncertainty, Commitment, and Trust ; BASES AND BENEFITS OF ORGANIZATIONAL TRUST ; 8. The Role of Trustworthiness in Reducing Transaction Costs and Improving Performance: Empirical Evidence from the United States, Japan, and Korea ; 9. Kinds of Third-Party Effects on Trust ; 10. Does Trust Improve Business Performance? ; FRAGILITY OF ORGANIZATIONAL TRUST ; 11. Explaining the Limited Effectiveness of Legalistic 'Remedies' for Trust/Distrust ; 12. Turst and Breach of the Psychological Contract ; 13. Paranoia and Self-Consciousness ; ORGANIZATIOANL TRUST IN CONTEMPORARY CONTEXTS ; 14. Secrecy, Trust, and Dangerous Leisure: Generating Group Cohesion in Vonultary Organizations ; 15. Swift Trust in Temporary Groups ; 16. Trust, Power, and Control in Trans-organizational Relations