Engaging Public Sector Clients

From Service-Delivery to Co-Production

AvJohn Alford

E-bok

PDF, Engelska, 2009

1 686 kr

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1 214 kr

Beskrivning

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.