Author Michael Lissack: Michael Lissack is Executive Director and ISCE Professor of Meaning in Organizations at the Institute for the Study of Coherence and Emergence (ISCE), USA; Visiting Research Professor at the George Washington University School of Business, USA; Walter J. Hickel Professor of Leadership at Alaska Pacific University, USA; and a serial entrepreneur.

"Every manager should read this book and take it to heart." Ian I. Mitroff, Professor Emeritus at the Marshall School of Business and the Annenberg School for Communication at the University of Southern California.

• Introduction  Miracles and Nasty Surprises  The Failure of Models & Labels; the Success of Experience & Emergence  Two Kinds of Coherence – Ascribed and Emergent   Models, Homologies & Simulacra  The Ascribed Coherence of Thagard and Weick   Coherence and Business Success  Emergence, Coherence & Narrative  Affordances and Organization Homology: Sense-Making Revisited  But Experience is Different  Complexity Tools: the Semiotic Square & Homology   Steps to Implementation