SHARON BOLTON is Professor of Organizational Analysis at Strathclyde University Business School, Glasgow, UK. MAEVE HOULIHAN lectures in Organizational Behaviour and Work at UCD Business Schools, University College Dublin, Ireland.

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• List of TablesAcknowledgmentsNotes on the ContributorsWork, Workplaces and Workers: The Contemporary Experience; S.C.Bolton& M.HoulihanThe Sunlit Uplands Or Bleak House? Just How Good Are Today's Workplaces?; D.CoatsWorking But Poor: Experiences In The American Low-Wage Labour Market; M.Bok& L.SimmonsThe Reality of Vulnerability Among Britain's Non–Unionised Workers with Problems at Work; A.PollertWorking in the Gold Rush: Polish Migrants' Careers and the Irish Hospitality Sector; J.Wickham, E.Moriarty, A.Bobek& J.SalamonskaHousekeepers and the Siren Call of Hotel Chains; C.Guégnard& S.A.MériotBalancing Trays and Smiles: What Restaurant Servers Teach Us About Hard Work in the Service Economy; M.GattaInequality Street? Working Life ina British Chocolate Factory; B.HopkinsThe Forgotten Factories: Supermarket Suppliers and Dignity At Work In The Contemporary Economy; K.Newsome, P.Thompson& J.CommanderLife on the Supermarket Floor: Replenishment Assistants and Just–In-Time Systems; K.MulhollandJust 'Mothers Really'? Role Stretch and Low Pay Amongst Female Classroom Assistants; C.Warhurst, S.A.Hurrell, K.Gilbert, D.Nickson, J.Commander& I.CalderVocabularies Of Skill: The Case of Care and Support Workers; A.Junor, I.Hampson& K.R.OgleThe Emotional Socialisation of Junior Doctors: Accumulating an Emotional Debt; C.Boyd-QuinnWho's Driving Now? GPS and the Restructuring of Taxi Work; C.Grampp, M.Houlihan& P.McGrathCreating, Connecting and Correcting: Motivations and Meanings of Work Blogging Amongst Public Service Workers; V.Ellis& J.RichardsAuthor IndexSubject Index.