Keith Richards is an Associate Professor at the University of Warwick, UK. His main research interests lie in the area of professional interaction and his recent publications include Qualitative Inquiry in TESOL, Applying Conversation Analysis (edited with Paul Seedhouse), and Professional Encounters in TESOL (edited with Sue Garton).

'The writing style is clear and accessible. Concepts are carefully explained and the transcripts are readable and illuminating. I would highly recommend this book to researchers and postgraduate students, and trainers and managers, who are interested in talk and collaboration at work.' - Janet Maybin, Applied Linguistics

• Acknowledgements Transcription Conventions Introduction Collaborative Identity: The Power of the Group Staying Onside: The Negotiation of Argument The Joke's on Them: Varieties of Humour in Collaborative Talk The Interactional Dynamic: Stories From the Back Region Seeing Things Our Way: The Establishment of Common Perspectives Us and Them: Constructing the Other Conclusion References Index