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• About the author Preface to the fourth edition Acknowledgements Section One: The nature of communicationUnit 1. Business communication basicsUnit 2. Speaking, listening and non-verbal communicationUnit 3. Use of EnglishSection Two: Business lettersUnit 4. Introducing the business letterUnit 5. Rules of good writingUnit 6. Recruitment correspondenceSection Three: TelecommunicationsUnit 7. Fax messagesUnit 8. Electronic mailSection Four: Internal communicationUnit 9. MemosUnit 10. ReportsUnit 11. MeetingsSection Five: Persuasive communicationUnit 12. Circulars and sales lettersUnit 13. Publicity materialUnit 14. Notices, advertisements and leafletsSection Six: Visual and oral communicationUnit 15. Forms and questionnairesUnit 16. Visual presentationUnit 17. Reformulating and summarisingUnit 18. Oral presentation skillsAppendixIndex

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• About the author Preface to the fourth edition Acknowledgements Section One: The nature of communicationUnit 1. Business communication basicsUnit 2. Speaking, listening and non-verbal communicationUnit 3. Use of EnglishSection Two: Business lettersUnit 4. Introducing the business letterUnit 5. Rules of good writingUnit 6. Recruitment correspondenceSection Three: TelecommunicationsUnit 7. Fax messagesUnit 8. Electronic mailSection Four: Internal communicationUnit 9. MemosUnit 10. ReportsUnit 11. MeetingsSection Five: Persuasive communicationUnit 12. Circulars and sales lettersUnit 13. Publicity materialUnit 14. Notices, advertisements and leafletsSection Six: Visual and oral communicationUnit 15. Forms and questionnairesUnit 16. Visual presentationUnit 17. Reformulating and summarisingUnit 18. Oral presentation skillsAppendixIndex

Select Guide Rating

• About the author Preface to the fourth edition Acknowledgements Section One: The nature of communicationUnit 1. Business communication basicsUnit 2. Speaking, listening and non-verbal communicationUnit 3. Use of EnglishSection Two: Business lettersUnit 4. Introducing the business letterUnit 5. Rules of good writingUnit 6. Recruitment correspondenceSection Three: TelecommunicationsUnit 7. Fax messagesUnit 8. Electronic mailSection Four: Internal communicationUnit 9. MemosUnit 10. ReportsUnit 11. MeetingsSection Five: Persuasive communicationUnit 12. Circulars and sales lettersUnit 13. Publicity materialUnit 14. Notices, advertisements and leafletsSection Six: Visual and oral communicationUnit 15. Forms and questionnairesUnit 16. Visual presentationUnit 17. Reformulating and summarisingUnit 18. Oral presentation skillsAppendixIndex