Model Business Letters, Emails and Other Business Documents

Häftad, Engelska, 2012

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Beskrivning

For anyone who wants to communicate effectively in business,this is your complete reference guide for any form of written communication.

Packed with over 500 sample documents, over 100 tips for better business writing and useful templates you can apply to your writing immediately, Model Business Letters will help you put the key rules of good business writing into action.

Produktinformation

Utgivningsdatum:2012-05-17
Mått:168 x 239 x 30 mm
Vikt:880 g
Format:Häftad
Språk:Engelska
Serie:Financial Times Press
Antal sidor:512
Upplaga:7
Förlag:Pearson Education
ISBN:9780273751939

Utforska kategorier

Innehållsförteckning

About the authorPublisher acknowledgementsPreface to the first edition by Leonard GartsidePreface to the seventh edition by Shirley TaylorIntroductionPart 1 Communication: An Overview1. The importance of building relationships2. Sentence construction mattersPart 2 Business Writing Basics3. 21st century business language4. Structuring messages logically5. Presentation mattersPart 3 Electronic Communication6. Email etiquette7. Writing online: websites, blogs and social networking8. Customer care onlinePart 4 Routine Business Transactions9. Enquiries and replies10. Quotations, estimates and tenders11. Orders and their fulfilment12. Invoicing and settlement of accounts13. Letters requesting payment14. Credit and status enquiries15. A typical business transaction (correspondence and documents)Part 5 General Business Correspondence16. Internal correspondence17. Secretarial and administrative correspondence18. Meetings documentation19. Personnel20. Reports and proposalsPart 6 Creative and Persuasive documents21. Complaints and adjustments22. Goodwill messages23. Notices, advertisements, information sheets and handouts24. Circulars25. Sales letters and voluntary offers26. Publicity material27. Business plansAppendix 1 Spoken and written forms of addressAppendix 2 The A-Z of alternative wordsAppendix 3 How to write reports in plain EnglishIndex