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• About the authorPublisher acknowledgementsPreface to the first edition by Leonard GartsidePreface to the seventh edition by Shirley TaylorIntroductionPart 1 Communication: An Overview1. The importance of building relationships2. Sentence construction mattersPart 2 Business Writing Basics3. 21st century business language4. Structuring messages logically5. Presentation mattersPart 3 Electronic Communication6. Email etiquette7. Writing online: websites, blogs and social networking8. Customer care onlinePart 4 Routine Business Transactions9. Enquiries and replies10. Quotations, estimates and tenders11. Orders and their fulfilment12. Invoicing and settlement of accounts13. Letters requesting payment14. Credit and status enquiries15. A typical business transaction (correspondence and documents)Part 5 General Business Correspondence16. Internal correspondence17. Secretarial and administrative correspondence18. Meetings documentation19. Personnel20. Reports and proposalsPart 6 Creative and Persuasive documents21. Complaints and adjustments22. Goodwill messages23. Notices, advertisements, information sheets and handouts24. Circulars25. Sales letters and voluntary offers26. Publicity material27. Business plansAppendix 1 Spoken and written forms of addressAppendix 2 The A-Z of alternative wordsAppendix 3 How to write reports in plain EnglishIndex

Select Guide Rating

• About the authorPublisher acknowledgementsPreface to the first edition by Leonard GartsidePreface to the seventh edition by Shirley TaylorIntroductionPart 1 Communication: An Overview1. The importance of building relationships2. Sentence construction mattersPart 2 Business Writing Basics3. 21st century business language4. Structuring messages logically5. Presentation mattersPart 3 Electronic Communication6. Email etiquette7. Writing online: websites, blogs and social networking8. Customer care onlinePart 4 Routine Business Transactions9. Enquiries and replies10. Quotations, estimates and tenders11. Orders and their fulfilment12. Invoicing and settlement of accounts13. Letters requesting payment14. Credit and status enquiries15. A typical business transaction (correspondence and documents)Part 5 General Business Correspondence16. Internal correspondence17. Secretarial and administrative correspondence18. Meetings documentation19. Personnel20. Reports and proposalsPart 6 Creative and Persuasive documents21. Complaints and adjustments22. Goodwill messages23. Notices, advertisements, information sheets and handouts24. Circulars25. Sales letters and voluntary offers26. Publicity material27. Business plansAppendix 1 Spoken and written forms of addressAppendix 2 The A-Z of alternative wordsAppendix 3 How to write reports in plain EnglishIndex

Select Guide Rating

• About the authorPublisher acknowledgementsPreface to the first edition by Leonard GartsidePreface to the seventh edition by Shirley TaylorIntroductionPart 1 Communication: An Overview1. The importance of building relationships2. Sentence construction mattersPart 2 Business Writing Basics3. 21st century business language4. Structuring messages logically5. Presentation mattersPart 3 Electronic Communication6. Email etiquette7. Writing online: websites, blogs and social networking8. Customer care onlinePart 4 Routine Business Transactions9. Enquiries and replies10. Quotations, estimates and tenders11. Orders and their fulfilment12. Invoicing and settlement of accounts13. Letters requesting payment14. Credit and status enquiries15. A typical business transaction (correspondence and documents)Part 5 General Business Correspondence16. Internal correspondence17. Secretarial and administrative correspondence18. Meetings documentation19. Personnel20. Reports and proposalsPart 6 Creative and Persuasive documents21. Complaints and adjustments22. Goodwill messages23. Notices, advertisements, information sheets and handouts24. Circulars25. Sales letters and voluntary offers26. Publicity material27. Business plansAppendix 1 Spoken and written forms of addressAppendix 2 The A-Z of alternative wordsAppendix 3 How to write reports in plain EnglishIndex