DON E. SCHULTZ is Professor of Integrated Marketing Communications at the Medill School of Journalism, Northwestern University, Evanston, Illinois. He is editor of the Journal of Direct Marketing and author of several bestselling books and president of his own consulting company, Agora, Inc. He is the industry-leading thinker on integrated marketing communications and strategic brand communications.PHILIP J.KITCHEN is Chair of Strategic Marketing at The Business School, University of Hull. He is president of the Global Institute for Corporate and Marketing Communications and editor of the Journal of Marketing Communications and known worldwise for his expertise in this area.

'At last...a book that truly lives up to its claims of an integrated approach to marketing. It has no peer within marketing literature and its practitioners are similarly rare, despite many protestations to the contrary. Advertisers and agencies alike can only founder if they fail to eschew and heed its messages!' - Juliet Williams, Director, Strategic Management Resources 'As Schultz and Kitchen's pathbreaking book shows customer acquisition, retention and loyalty are now pivotal to 21st century global business strategy and brand building. Schultz and Kitchen comprehensively define the strategic and operational imperatives required to implement a Global Marketing Communication plan. Their work is theoretically exceptionally well grounded as well as being practically useful.' - Sylvia D. Meli, Group Planning Director, Grey Advertising Ltd.

• Transitioning into the 21st Century MarketplaceUnderstanding the Emerging Global MarketplaceHow Marketing Communications WorksIntegrated Communication or Integrated Marketing CommunicationDeveloping Integrated Global Marketing Communication (IGMC) ProgramsImplementing the IGMC StrategyFrom Strategy to Creative Execution: Capturing the Imagination of Consumers and PublicIGMC Drivers and Agency InteractionAn Integrated View of IGMC Management and Vendor CompensationThe Way Forward: Overcoming Barriers with IGMC SolutionsCase One: British TelecomCase Two: DeBeersCase Three: Oral BCase Four: Dow ChemicalCase Five: Orange PLC.

DON E. SCHULTZ is Professor of Integrated Marketing Communications at the Medill School of Journalism, Northwestern University, Evanston, Illinois. He is editor of the Journal of Direct Marketing and author of several bestselling books and president of his own consulting company, Agora, Inc. He is the industry-leading thinker on integrated marketing communications and strategic brand communications.PHILIP J.KITCHEN is Chair of Strategic Marketing at The Business School, University of Hull. He is president of the Global Institute for Corporate and Marketing Communications and editor of the Journal of Marketing Communications and known worldwise for his expertise in this area.

'At last...a book that truly lives up to its claims of an integrated approach to marketing. It has no peer within marketing literature and its practitioners are similarly rare, despite many protestations to the contrary. Advertisers and agencies alike can only founder if they fail to eschew and heed its messages!' - Juliet Williams, Director, Strategic Management Resources 'As Schultz and Kitchen's pathbreaking book shows customer acquisition, retention and loyalty are now pivotal to 21st century global business strategy and brand building. Schultz and Kitchen comprehensively define the strategic and operational imperatives required to implement a Global Marketing Communication plan. Their work is theoretically exceptionally well grounded as well as being practically useful.' - Sylvia D. Meli, Group Planning Director, Grey Advertising Ltd.

• Transitioning into the 21st Century MarketplaceUnderstanding the Emerging Global MarketplaceHow Marketing Communications WorksIntegrated Communication or Integrated Marketing CommunicationDeveloping Integrated Global Marketing Communication (IGMC) ProgramsImplementing the IGMC StrategyFrom Strategy to Creative Execution: Capturing the Imagination of Consumers and PublicIGMC Drivers and Agency InteractionAn Integrated View of IGMC Management and Vendor CompensationThe Way Forward: Overcoming Barriers with IGMC SolutionsCase One: British TelecomCase Two: DeBeersCase Three: Oral BCase Four: Dow ChemicalCase Five: Orange PLC.

DON E. SCHULTZ is Professor of Integrated Marketing Communications at the Medill School of Journalism, Northwestern University, Evanston, Illinois. He is editor of the Journal of Direct Marketing and author of several bestselling books and president of his own consulting company, Agora, Inc. He is the industry-leading thinker on integrated marketing communications and strategic brand communications.PHILIP J.KITCHEN is Chair of Strategic Marketing at The Business School, University of Hull. He is president of the Global Institute for Corporate and Marketing Communications and editor of the Journal of Marketing Communications and known worldwise for his expertise in this area.

'At last...a book that truly lives up to its claims of an integrated approach to marketing. It has no peer within marketing literature and its practitioners are similarly rare, despite many protestations to the contrary. Advertisers and agencies alike can only founder if they fail to eschew and heed its messages!' - Juliet Williams, Director, Strategic Management Resources 'As Schultz and Kitchen's pathbreaking book shows customer acquisition, retention and loyalty are now pivotal to 21st century global business strategy and brand building. Schultz and Kitchen comprehensively define the strategic and operational imperatives required to implement a Global Marketing Communication plan. Their work is theoretically exceptionally well grounded as well as being practically useful.' - Sylvia D. Meli, Group Planning Director, Grey Advertising Ltd.

• Transitioning into the 21st Century MarketplaceUnderstanding the Emerging Global MarketplaceHow Marketing Communications WorksIntegrated Communication or Integrated Marketing CommunicationDeveloping Integrated Global Marketing Communication (IGMC) ProgramsImplementing the IGMC StrategyFrom Strategy to Creative Execution: Capturing the Imagination of Consumers and PublicIGMC Drivers and Agency InteractionAn Integrated View of IGMC Management and Vendor CompensationThe Way Forward: Overcoming Barriers with IGMC SolutionsCase One: British TelecomCase Two: DeBeersCase Three: Oral BCase Four: Dow ChemicalCase Five: Orange PLC.