Amanda E. McCarty is an Assistant Professor in Health Services Administration at West Virginia University Institute of Technology. Previously, she served as the Director of Performance Management and Systems Development at the West Virginia’s Bureau for Public Health. As a consultant for the Public Health Foundation, McCarty has provided training and technical assistance for state, local and tribal health departments in the areas of performance management systems development, workforce development, quality improvement, and the development of evaluation plans and logic models since 2013.Sonja M. Armbruster is on the faculty of Wichita State University’s Public Health Sciences program, and recently served as Director of the Center for Public Health Initiatives at Wichita State University’s Community Engagement Institute. She previously served as adjunct faculty for the University of Kansas Master of Public Health program. As a consultant for the Public Health Foundation she provides training and technical assistance for state, local and tribal health departments in the areas of performance management systems development, workforce development, quality improvement since 2011.John W. Moran is a Senior Quality Advisor to the Public Health Foundation and an Adjunct Professor in the Arizona State University College of Health Solutions’ School for the Science of Health Care Delivery. He has more than 30 years of expertise in developing quality improvement tools and training programs, implementing and evaluating quality improvement programs, and writing books and articles on quality improvement methods. His past appointments include Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy and Management; President of the Advisory Board of Choose To Be Healthy Coalition of the Healthy Maine Partnership for York County, Maine; faculty member of the CDC/IHI Antibiotic Stewardship project; PHAB’s Evaluation and Quality Improvement Committee; and more than 20 years as an Adjunct Professor in the Graduate and Undergraduate School of Engineering at the University of Lowell.

• Forward - Leslie M. BeitschChapter 1: Performance Management in Public HealthChapter 2: What is a Performance Management System?Chapter 3: Introducing Performance Management to an OrganizationChapter 4 – The Five Stages of Performance ManagementChapter 5: Developing Agency & Programmatic Goals, Objectives, Measures & TargetsChapter 6: Implementation & Maintenance of a Performance Management SystemChapter 7: Developing a Performance Management PlanChapter 8: Performance Management Case Studies

Amanda E. McCarty is an Assistant Professor in Health Services Administration at West Virginia University Institute of Technology. Previously, she served as the Director of Performance Management and Systems Development at the West Virginia’s Bureau for Public Health. As a consultant for the Public Health Foundation, McCarty has provided training and technical assistance for state, local and tribal health departments in the areas of performance management systems development, workforce development, quality improvement, and the development of evaluation plans and logic models since 2013.Sonja M. Armbruster is on the faculty of Wichita State University’s Public Health Sciences program, and recently served as Director of the Center for Public Health Initiatives at Wichita State University’s Community Engagement Institute. She previously served as adjunct faculty for the University of Kansas Master of Public Health program. As a consultant for the Public Health Foundation she provides training and technical assistance for state, local and tribal health departments in the areas of performance management systems development, workforce development, quality improvement since 2011.John W. Moran is a Senior Quality Advisor to the Public Health Foundation and an Adjunct Professor in the Arizona State University College of Health Solutions’ School for the Science of Health Care Delivery. He has more than 30 years of expertise in developing quality improvement tools and training programs, implementing and evaluating quality improvement programs, and writing books and articles on quality improvement methods. His past appointments include Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy and Management; President of the Advisory Board of Choose To Be Healthy Coalition of the Healthy Maine Partnership for York County, Maine; faculty member of the CDC/IHI Antibiotic Stewardship project; PHAB’s Evaluation and Quality Improvement Committee; and more than 20 years as an Adjunct Professor in the Graduate and Undergraduate School of Engineering at the University of Lowell.

• Forward - Leslie M. BeitschChapter 1: Performance Management in Public HealthChapter 2: What is a Performance Management System?Chapter 3: Introducing Performance Management to an OrganizationChapter 4 – The Five Stages of Performance ManagementChapter 5: Developing Agency & Programmatic Goals, Objectives, Measures & TargetsChapter 6: Implementation & Maintenance of a Performance Management SystemChapter 7: Developing a Performance Management PlanChapter 8: Performance Management Case Studies

Amanda E. McCarty is an Assistant Professor in Health Services Administration at West Virginia University Institute of Technology. Previously, she served as the Director of Performance Management and Systems Development at the West Virginia’s Bureau for Public Health. As a consultant for the Public Health Foundation, McCarty has provided training and technical assistance for state, local and tribal health departments in the areas of performance management systems development, workforce development, quality improvement, and the development of evaluation plans and logic models since 2013.Sonja M. Armbruster is on the faculty of Wichita State University’s Public Health Sciences program, and recently served as Director of the Center for Public Health Initiatives at Wichita State University’s Community Engagement Institute. She previously served as adjunct faculty for the University of Kansas Master of Public Health program. As a consultant for the Public Health Foundation she provides training and technical assistance for state, local and tribal health departments in the areas of performance management systems development, workforce development, quality improvement since 2011.John W. Moran is a Senior Quality Advisor to the Public Health Foundation and an Adjunct Professor in the Arizona State University College of Health Solutions’ School for the Science of Health Care Delivery. He has more than 30 years of expertise in developing quality improvement tools and training programs, implementing and evaluating quality improvement programs, and writing books and articles on quality improvement methods. His past appointments include Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy and Management; President of the Advisory Board of Choose To Be Healthy Coalition of the Healthy Maine Partnership for York County, Maine; faculty member of the CDC/IHI Antibiotic Stewardship project; PHAB’s Evaluation and Quality Improvement Committee; and more than 20 years as an Adjunct Professor in the Graduate and Undergraduate School of Engineering at the University of Lowell.

• Forward - Leslie M. BeitschChapter 1: Performance Management in Public HealthChapter 2: What is a Performance Management System?Chapter 3: Introducing Performance Management to an OrganizationChapter 4 – The Five Stages of Performance ManagementChapter 5: Developing Agency & Programmatic Goals, Objectives, Measures & TargetsChapter 6: Implementation & Maintenance of a Performance Management SystemChapter 7: Developing a Performance Management PlanChapter 8: Performance Management Case Studies