Total Quality Management in Higher Education

Sayeda Begum is Assistant Professor, Saudi Electronic University, Kingdom of Saudi Arabia, Riyadh, Saudi Arabia.Chandrasekharan Rajendran is Professor, Department of Management Studies, IIT Madras, Madras, India.Prakash Sai L. is Professor, Department of Management Studies, IIT Madras, Madras, India.K. Ganesh is Senior Knowledge Expert at McKinsey and Company and Global Lead, Manufacturing and Supply Chain (MSC) Center of Competence (CoC), Tamil Nadu, India.Sanjay Mohapatra is Professor of Information Systems, Xavier Institute of Management, Bhubaneswar, India.

• 1. Introduction 2. Review of Literature 3. Total Quality Management in Engineering Educational Institutions: Framework and Dimensions of TQM Explained 4. Total Quality Management in Engineering Educational Institutions: Faculty Members', Students', And Alumni (Stakeholders') Perspective 5. Relationship Between Total Quality Management and Institutional Effectiveness of Engineering Educational Institutions 6. Comparative Study of Stakeholders' Perceptions of Total Quality Management Across Institutions 7. Summary and Conclusions Appendix 1. Pre-Questionnaire Survey – Alumni Perceptions on The Overall Functioning and Administration of Engineering Institutions Appendix 2. Instrument – Perspective of Faculty Members on TQM Practices/DimensionsAppendix 3. Instrument – Perspective of Students Appendix 4. Instrument – Perspective of Alumni References