Will Thomas is an Associate Professor in the University of Suffolk Business School, UKAnneli Hujala is a Senior Reseacher in the Department of Health and Social Management at the University of Eastern FinlandSanna Laulainen is a Senior Lecturer in the Department of Health and Social Management at the University of Eastern FinlandRobert McMurray is Professor of Work and Organisation at The York Management School, UK

• List of Contributors Acknowledgments Editors’ IntroductionSECTION 1 Contemporary Wicked Challenges to Health and Social Care 1 The Concept of Wicked Problems : Improving the Understanding of Managing Problem Wickedness in Health and Social Care HARRI RAISIO , ALISA PUUSTINEN AND PIRKKO VARTIAINEN2 The Politics of Care : Wicked Concerns Constituent in Care Reforms WILL THOMAS AND SUSAN HOLLINRAKE3 Personalization of Care : A Wicked Problem or a Wicked Solution? JANET CARTER ANAND , GAVIN DAVIDSON , BERNI KELLY AND GERALDINE MACDONALDSECTION 2 Managing, Leading and Following 4 The Wicked Problem of Leadership in the NHSGAURISH CHAWLA AND MARK LEARMONTH5 Lofty Ideals and Lowly Troubles Among Nursing Home Managers MONICA ANDERSSON BÄCK AND CHARLOTTA LEVAY6 The Unnoticed Role of Employees in Ethical Leadership MERJA SINKKONEN AND SANNA LAULAINEN7 Destructive Leadership as a Wicked Problem in Health Care—Can We Blame the Leader Only? MINNA HOFFRÉN AND SANNA LAULAINEN8 Health Care Communication Technology and Its Promise of Patient Empowerment : Unpacking Patient Empowerment Through Patients’ Identity Constructions LAURA VISSER , INGE BLEIJENBERGH , YVONNE BENSCHOP AND ALLARD VAN RIELSECTION 3 Silent Voice s: Making the Invisible Visible 9 Blame Culture in the National Health Service (NHS), UK RUTH STRUDWICK10 A Darker Side to Interorganizational Relations KRISTINA BROWN11 Defi cit Discourses and Aboriginal and Torres Strait Islander Disadvantage : A Wicked Problem in Australian Indigenous Policy? ELIZABETH PYLE , DEANNA GRANT-SMITH AND ROBYN MAYES12 Unpacking Dependency; Managing ‘Becoming’—Supporting the Experiences of Patients Living With Chronic DiseaseWILL THOMASSECTION 4 Beyond Conventional Methodologies for Understanding Wicked Challenges 13 Improving Young People’s Mental Health? Understanding Ambivalence to Seeking Support Among Young Adults With Asperger Syndrome EDMUND COLEMAN-FOUNTAIN AND BRYONY BERESFORD14 Action Research in the Health and Social Care Settings. A Tool for Solving Wicked Problems? MARTA STRUMI N SKA-KUTRA15 Four Different Ways to View Wicked Problems ANNELI HUJALA , SANNA LAULAINEN , ANDY BROOKES , MAARIT LAMMASSAARI AND TAMARA MULHERIN16 The Promise of Visual Approaches in Organizational and Management Research JARI MARTIKAINENIndex

Will Thomas is an Associate Professor in the University of Suffolk Business School, UKAnneli Hujala is a Senior Reseacher in the Department of Health and Social Management at the University of Eastern FinlandSanna Laulainen is a Senior Lecturer in the Department of Health and Social Management at the University of Eastern FinlandRobert McMurray is Professor of Work and Organisation at The York Management School, UK

• List of Contributors Acknowledgments Editors’ IntroductionSECTION 1 Contemporary Wicked Challenges to Health and Social Care 1 The Concept of Wicked Problems : Improving the Understanding of Managing Problem Wickedness in Health and Social Care HARRI RAISIO , ALISA PUUSTINEN AND PIRKKO VARTIAINEN2 The Politics of Care : Wicked Concerns Constituent in Care Reforms WILL THOMAS AND SUSAN HOLLINRAKE3 Personalization of Care : A Wicked Problem or a Wicked Solution? JANET CARTER ANAND , GAVIN DAVIDSON , BERNI KELLY AND GERALDINE MACDONALDSECTION 2 Managing, Leading and Following 4 The Wicked Problem of Leadership in the NHSGAURISH CHAWLA AND MARK LEARMONTH5 Lofty Ideals and Lowly Troubles Among Nursing Home Managers MONICA ANDERSSON BÄCK AND CHARLOTTA LEVAY6 The Unnoticed Role of Employees in Ethical Leadership MERJA SINKKONEN AND SANNA LAULAINEN7 Destructive Leadership as a Wicked Problem in Health Care—Can We Blame the Leader Only? MINNA HOFFRÉN AND SANNA LAULAINEN8 Health Care Communication Technology and Its Promise of Patient Empowerment : Unpacking Patient Empowerment Through Patients’ Identity Constructions LAURA VISSER , INGE BLEIJENBERGH , YVONNE BENSCHOP AND ALLARD VAN RIELSECTION 3 Silent Voice s: Making the Invisible Visible 9 Blame Culture in the National Health Service (NHS), UK RUTH STRUDWICK10 A Darker Side to Interorganizational Relations KRISTINA BROWN11 Defi cit Discourses and Aboriginal and Torres Strait Islander Disadvantage : A Wicked Problem in Australian Indigenous Policy? ELIZABETH PYLE , DEANNA GRANT-SMITH AND ROBYN MAYES12 Unpacking Dependency; Managing ‘Becoming’—Supporting the Experiences of Patients Living With Chronic DiseaseWILL THOMASSECTION 4 Beyond Conventional Methodologies for Understanding Wicked Challenges 13 Improving Young People’s Mental Health? Understanding Ambivalence to Seeking Support Among Young Adults With Asperger Syndrome EDMUND COLEMAN-FOUNTAIN AND BRYONY BERESFORD14 Action Research in the Health and Social Care Settings. A Tool for Solving Wicked Problems? MARTA STRUMI N SKA-KUTRA15 Four Different Ways to View Wicked Problems ANNELI HUJALA , SANNA LAULAINEN , ANDY BROOKES , MAARIT LAMMASSAARI AND TAMARA MULHERIN16 The Promise of Visual Approaches in Organizational and Management Research JARI MARTIKAINENIndex

Will Thomas is an Associate Professor in the University of Suffolk Business School, UKAnneli Hujala is a Senior Reseacher in the Department of Health and Social Management at the University of Eastern FinlandSanna Laulainen is a Senior Lecturer in the Department of Health and Social Management at the University of Eastern FinlandRobert McMurray is Professor of Work and Organisation at The York Management School, UK

• List of Contributors Acknowledgments Editors’ IntroductionSECTION 1 Contemporary Wicked Challenges to Health and Social Care 1 The Concept of Wicked Problems : Improving the Understanding of Managing Problem Wickedness in Health and Social Care HARRI RAISIO , ALISA PUUSTINEN AND PIRKKO VARTIAINEN2 The Politics of Care : Wicked Concerns Constituent in Care Reforms WILL THOMAS AND SUSAN HOLLINRAKE3 Personalization of Care : A Wicked Problem or a Wicked Solution? JANET CARTER ANAND , GAVIN DAVIDSON , BERNI KELLY AND GERALDINE MACDONALDSECTION 2 Managing, Leading and Following 4 The Wicked Problem of Leadership in the NHSGAURISH CHAWLA AND MARK LEARMONTH5 Lofty Ideals and Lowly Troubles Among Nursing Home Managers MONICA ANDERSSON BÄCK AND CHARLOTTA LEVAY6 The Unnoticed Role of Employees in Ethical Leadership MERJA SINKKONEN AND SANNA LAULAINEN7 Destructive Leadership as a Wicked Problem in Health Care—Can We Blame the Leader Only? MINNA HOFFRÉN AND SANNA LAULAINEN8 Health Care Communication Technology and Its Promise of Patient Empowerment : Unpacking Patient Empowerment Through Patients’ Identity Constructions LAURA VISSER , INGE BLEIJENBERGH , YVONNE BENSCHOP AND ALLARD VAN RIELSECTION 3 Silent Voice s: Making the Invisible Visible 9 Blame Culture in the National Health Service (NHS), UK RUTH STRUDWICK10 A Darker Side to Interorganizational Relations KRISTINA BROWN11 Defi cit Discourses and Aboriginal and Torres Strait Islander Disadvantage : A Wicked Problem in Australian Indigenous Policy? ELIZABETH PYLE , DEANNA GRANT-SMITH AND ROBYN MAYES12 Unpacking Dependency; Managing ‘Becoming’—Supporting the Experiences of Patients Living With Chronic DiseaseWILL THOMASSECTION 4 Beyond Conventional Methodologies for Understanding Wicked Challenges 13 Improving Young People’s Mental Health? Understanding Ambivalence to Seeking Support Among Young Adults With Asperger Syndrome EDMUND COLEMAN-FOUNTAIN AND BRYONY BERESFORD14 Action Research in the Health and Social Care Settings. A Tool for Solving Wicked Problems? MARTA STRUMI N SKA-KUTRA15 Four Different Ways to View Wicked Problems ANNELI HUJALA , SANNA LAULAINEN , ANDY BROOKES , MAARIT LAMMASSAARI AND TAMARA MULHERIN16 The Promise of Visual Approaches in Organizational and Management Research JARI MARTIKAINENIndex