Anne Reff Pedersen is a Professor with special responsibilities in Public Organisation and Innovation at the Department of Organization at Copenhagen Business School, Denmark.

• 1. Introduction. Making sense of organizational change and innovation in health care: An everyday ethnography 2. A theoretical narrative approach to organizational change studies: Towards everyday organizing 3. Making sense of everyday innovation at a clinical ward through individual narratives of visitation routines 4. A resistance and everyday view on health care professionals: Meeting encounters with patients and professionals 5. Designing and driving collaborative, everyday innovation using combined narratives of internal and external participation 6. Organizational change through administrative coordination: Shared narratives of politicians and administrators 7. Policy expectations of innovation: Policy narratives drawing on different public management perspectives 8. Concluding remarks

Anne Reff Pedersen is a Professor with special responsibilities in Public Organisation and Innovation at the Department of Organization at Copenhagen Business School, Denmark.

• 1. Introduction. Making sense of organizational change and innovation in health care: An everyday ethnography 2. A theoretical narrative approach to organizational change studies: Towards everyday organizing 3. Making sense of everyday innovation at a clinical ward through individual narratives of visitation routines 4. A resistance and everyday view on health care professionals: Meeting encounters with patients and professionals 5. Designing and driving collaborative, everyday innovation using combined narratives of internal and external participation 6. Organizational change through administrative coordination: Shared narratives of politicians and administrators 7. Policy expectations of innovation: Policy narratives drawing on different public management perspectives 8. Concluding remarks

Anne Reff Pedersen is a Professor with special responsibilities in Public Organisation and Innovation at the Department of Organization at Copenhagen Business School, Denmark.

• 1. Introduction. Making sense of organizational change and innovation in health care: An everyday ethnography 2. A theoretical narrative approach to organizational change studies: Towards everyday organizing 3. Making sense of everyday innovation at a clinical ward through individual narratives of visitation routines 4. A resistance and everyday view on health care professionals: Meeting encounters with patients and professionals 5. Designing and driving collaborative, everyday innovation using combined narratives of internal and external participation 6. Organizational change through administrative coordination: Shared narratives of politicians and administrators 7. Policy expectations of innovation: Policy narratives drawing on different public management perspectives 8. Concluding remarks