Pocket Guide for Hospitality Managers

AvConrad Lashley,Michael N. Chibili

Inbunden, Engelska, 2019

Del i serien Routledge-Noordhoff International Editions

2 655 kr

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551 kr

Beskrivning

A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.

Produktinformation

Utgivningsdatum:2019-12-10
Mått:170 x 240 x undefined mm
Vikt:648 g
Format:Inbunden
Språk:Engelska
Serie:Routledge-Noordhoff International Editions
Antal sidor:248
Förlag:Taylor & Francis Ltd
ISBN:9780367818746

Utforska kategorier

Servicesektorn inom Ekonomi och Ledarskap

Mer om författaren

Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands.Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.

Innehållsförteckning

1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9 .Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit’s business plan