Public Trust in Institutions

Miguel M. Torres is an INSOL International & Marie Sklodowska-Curie Fellow, a Lecturer of International Business, and prior Director of Studies of the MSc in International Business at Kent Business School, University of Kent, UK. His international academic experience includes visiting scholar positions at Uppsala University (Sweden), Politecnico Di Milano (Italy), KU Leuven (Belgium), Instituto Federal Goiano (Ceres, GO) and Universidade Federal de Goiás (Brazil). He earned his PhD in Economics from the University of Aveiro (Portugal) and his MSc in Management from the University of Algarve & Lisbon School of Economics. He completed executive programs at Harvard School of Public Health, Carnegie Mellon University (USA), and University College London (UK). He is a member of the Academy of International Business, the European International Business Association, and INSOL International. He co-edited Global Perspectives on Climate Change, Inequality, and Multinational Corporations and Dead Firms: Causes and Effects of Cross‑Border Corporate Insolvency.Marco Tulio Fundão Zanini is a Senior Professor and Researcher at the Brazilian School of Public and Business Administration (EBAPE) of the Getulio Vargas Foundation (FGV). A pioneer in organizational trust studies in Brazil, he holds a PhD in Administration from the University of Magdeburg, Germany, and an MSc in Management from EBAPE/FGV. He coordinates the Master’s in Business Management at EBAPE and directs executive education programs across LATAM, Spain, and the US, including leadership development for Rio de Janeiro’s public security forces. His international experience includes postdoctoral research at the University of Liverpool, visiting scholar roles at Georgetown University and Meiji University, and directing global MBA programs in partnership with top universities. He is the author of several books on trust, leadership, and public management, including The Missing Link (FGV, 2021) and Trust – The Main Intangible Asset of a Company, 2e (FGV, 2016).Masao Kikuchi is a Public Policy and Management Professor at the Department of Public Management, School of Business Administration, Meiji University in Tokyo, Japan. He has published articles in international and Japanese journals such as Public Administration Review, Asian Review of Public Administration, and International Public Management Review. He also contributed chapters and monographs in Political Patronage in Asian Bureaucracies, Handbook on the Politics of Public Administration, International Handbook on Civil Service Systems, Handbook of Public Administration in East Asia, and others. He serves as an editorial board member of the International Review of Administrative Sciences, International Journal of Public Administration, Public Organization Review, and others. He is an active member of EROPA (Future Plan and Program Committee Chair), AAPA (Board of Directors Members), and others. He holds a Ph.D. in political science from Meiji University and was a Visiting Scholar at the University of California, Berkeley.

• Section 1: Theoretical Foundations of Institutional Trust1. Institutional Trust and Institutional Governance Effectiveness2. Trust Erosion in the Digital Age3. The Role of Social Capital in Trust-BuildingSection 2: Measuring Public Trust: Methods and Frameworks4. Standardising Trust Measurement: A Multi-Method Framework5. Traditional vs. Emerging Approaches to Measuring Trust6. Big Data, NLP, and AI for Sentiment Analysis in Public Trust7. Experimental and Survey-Based Studies on Institutional TrustSection 3: Institutional Trust in Practice 8. Communicating and Advertising Trust Measurement to Decision Makers9. Trust in Government(s)10. The Impact of Media Narratives and Crisis Communication on Trust11. Corporate Governance, Ethical Leadership, and Trust in Business12. Public Trust and Policy Transparency in Government Decision-MakingSection 4: Public Trust in Crisis Contexts13. Rebuilding Institutional Trust Post-Crisis14. Comparative Case Studies: High-Trust vs. Low-Trust Societies15. Trust and Governance of Justice SystemsSection 5: Policy and Future Directions16. Public Trust and Global Governance: The Role of International Institutions17. Policy Recommendations for Strengthening Institutional Trust Glossary