Frances Hesselbein Leadership Institute is the author of Peter Drucker's The Five Most Important Question Self Assessment Tool: Facilitator's Guide, 3rd Edition, published by Wiley.

• This Workbook Self-Assessment: The First Action Requirement of LeadershipQuestion 1: What Is Our Mission? Worksheet 11: What Is Our Current Mission? Worksheet 12: Does Our Mission Need to Be Revisited? Worksheet 13: What Are the Emerging Trends That Will Have the Greatest Impact? Worksheet 14: What Are Our Opportunities? Question 2: Who Is Our Customer? Worksheet 21: Who Are Our Primary and Supporting Customers? Worksheet 22: How Will Our Customers Change? Worksheet 23: Are We Serving the Right Customers? Question 3: What Does the Customer Value? Worksheet 31: What Do Our Customers Value? Worksheet 32: What Knowledge Do We Need to Gain from Our Customers? Worksheet 33: How Will We Gather Information? Question 4: What Are Our Results? Worksheet 41: How Do We Defi ne Results? Worksheet 42: How Do We Measure Results? Worksheet 43: How Can We Improve Our Performance? Question 5: What Is Our Plan? Worksheet 51: What Is Our Mission? Worksheet 52: What Are Our Goals? Worksheet 53: What Is Our Plan to Achieve Results for the Organization? Worksheet 54: How Will We Communicate Our Mission, Plan, and Results? AfterwordGlossary of TermsNotesAbout Frances HesselbeinAcknowledgments

Frances Hesselbein Leadership Institute is the author of Peter Drucker's The Five Most Important Question Self Assessment Tool: Facilitator's Guide, 3rd Edition, published by Wiley.

• This Workbook Self-Assessment: The First Action Requirement of LeadershipQuestion 1: What Is Our Mission? Worksheet 11: What Is Our Current Mission? Worksheet 12: Does Our Mission Need to Be Revisited? Worksheet 13: What Are the Emerging Trends That Will Have the Greatest Impact? Worksheet 14: What Are Our Opportunities? Question 2: Who Is Our Customer? Worksheet 21: Who Are Our Primary and Supporting Customers? Worksheet 22: How Will Our Customers Change? Worksheet 23: Are We Serving the Right Customers? Question 3: What Does the Customer Value? Worksheet 31: What Do Our Customers Value? Worksheet 32: What Knowledge Do We Need to Gain from Our Customers? Worksheet 33: How Will We Gather Information? Question 4: What Are Our Results? Worksheet 41: How Do We Defi ne Results? Worksheet 42: How Do We Measure Results? Worksheet 43: How Can We Improve Our Performance? Question 5: What Is Our Plan? Worksheet 51: What Is Our Mission? Worksheet 52: What Are Our Goals? Worksheet 53: What Is Our Plan to Achieve Results for the Organization? Worksheet 54: How Will We Communicate Our Mission, Plan, and Results? AfterwordGlossary of TermsNotesAbout Frances HesselbeinAcknowledgments

Frances Hesselbein Leadership Institute is the author of Peter Drucker's The Five Most Important Question Self Assessment Tool: Facilitator's Guide, 3rd Edition, published by Wiley.

• This Workbook Self-Assessment: The First Action Requirement of LeadershipQuestion 1: What Is Our Mission? Worksheet 11: What Is Our Current Mission? Worksheet 12: Does Our Mission Need to Be Revisited? Worksheet 13: What Are the Emerging Trends That Will Have the Greatest Impact? Worksheet 14: What Are Our Opportunities? Question 2: Who Is Our Customer? Worksheet 21: Who Are Our Primary and Supporting Customers? Worksheet 22: How Will Our Customers Change? Worksheet 23: Are We Serving the Right Customers? Question 3: What Does the Customer Value? Worksheet 31: What Do Our Customers Value? Worksheet 32: What Knowledge Do We Need to Gain from Our Customers? Worksheet 33: How Will We Gather Information? Question 4: What Are Our Results? Worksheet 41: How Do We Defi ne Results? Worksheet 42: How Do We Measure Results? Worksheet 43: How Can We Improve Our Performance? Question 5: What Is Our Plan? Worksheet 51: What Is Our Mission? Worksheet 52: What Are Our Goals? Worksheet 53: What Is Our Plan to Achieve Results for the Organization? Worksheet 54: How Will We Communicate Our Mission, Plan, and Results? AfterwordGlossary of TermsNotesAbout Frances HesselbeinAcknowledgments