THE AUTHORS A. W. (TONY) BATES is president and CEO of Tony Bates Associates Ltd., a private consulting company special-izing in the planning and management of e-learning and distance education. He was formerly director of Distance Education and Technology at the University of British Columbia. Bates is the author of nine books, including Managing Technological Change: Strategies for College and University Leaders and Effective Teaching with Technology in Higher Education. ALBERT SANGRÀ is director of Research and Educational Innovation and Methodology at Universidade Oberta de Catalunya in Barcelona, Spain. He is also director of Edu Lab, an educational innovation laboratory specializing in the application of new technologies to distance education.

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• Figures and Tables ixPreface xiExecutive Summary xix1 The Challenge of Change 12 Recent Developments in Technology and Education 253 Tracking Existing Strategies for Technology Integration 524 Leadership and Strategy 775 Organizational Structures and Initiatives to Support Technology Integration 1026 Quality Assurance 1307 Resources, Money, and Decision Making 1498 Barriers to Change and Two Ways to Remove Them 1829 Building a Twenty-First-Century University or College 209References 239About the Authors 249Index 251

THE AUTHORS A. W. (TONY) BATES is president and CEO of Tony Bates Associates Ltd., a private consulting company special-izing in the planning and management of e-learning and distance education. He was formerly director of Distance Education and Technology at the University of British Columbia. Bates is the author of nine books, including Managing Technological Change: Strategies for College and University Leaders and Effective Teaching with Technology in Higher Education. ALBERT SANGRÀ is director of Research and Educational Innovation and Methodology at Universidade Oberta de Catalunya in Barcelona, Spain. He is also director of Edu Lab, an educational innovation laboratory specializing in the application of new technologies to distance education.

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• Figures and Tables ixPreface xiExecutive Summary xix1 The Challenge of Change 12 Recent Developments in Technology and Education 253 Tracking Existing Strategies for Technology Integration 524 Leadership and Strategy 775 Organizational Structures and Initiatives to Support Technology Integration 1026 Quality Assurance 1307 Resources, Money, and Decision Making 1498 Barriers to Change and Two Ways to Remove Them 1829 Building a Twenty-First-Century University or College 209References 239About the Authors 249Index 251