MICHAEL BURCHELL, Ed.D., is a corporate vice president with the Great Place to Work Institute and a partner in the Institute's UAE affiliate. A sought-after speaker at conferences around the world, he has worked with senior leaders in positioning the workplace as a competitive business advantage. JENNIFER ROBIN, Ph.D., is a research fellow at the Great Place to Work Institute. A former consultant with the Institute, she currently teaches in undergraduate, master's, and professional programs at Bradley University. The Great Place to Work Institute is a global research and consulting firm with forty affiliates around the world. The Institute produces the FORTUNE 100 Best Companies to Work For Annual List and the Best Small & Medium Companies to Work For in America lists, in addition to thirty-eight best companies lists internationally. To learn more about the book, please visit www.thegreatworkplaceonline.com and www.greatplacetowork.com

• Preface. Part One: Getting Started.ABOUT THIS FACILITATOR’S GUIDE.ABOUT THE WORKSHOP.WORKSHOP AGENDAS.PLANNING FOR THE WORKSHOP.SUGGESTIONS FOR HELPING THE WORKSHOP GO SMOOTHLY.Part Two: Great Place to Work® Model©.DEFINITION OF A GREAT WORKPLACE.THE GREAT PLACE TO WORK® MODEL©.Part Three: One-Day Workshop.WELCOME/INTRODUCTIONS.DEFINING A GREAT PLACE TO WORK.SELF-ASSESSMENT.CONSIDERING BEST PEOPLE PRACTICES.BRINGING ALL THIS TOGETHER: A GREAT WORKPLACE CASE STUDY.NEXT STEPS.CLOSING.Part Four: Half-Day Workshop.WELCOME/INTRODUCTIONS.DEFINING A GREAT PLACE TO WORK.SELF-ASSESSMENT.EXPLORING INTERNAL BEST PRACTICES.NEXT STEPS AND CLOSING.Part Five: Alternative Exercises.WARM-UP EXERCISE.UNDERSTANDING THE MODEL EXERCISE.BEST PRACTICES EXERCISE.Part Six: Appendices.A. THE BUSINESS CASE FOR CREATING A GREAT WORKPLACE.B. BEST PRACTICES.C. GREAT WORKPLACE LEADERSHIP ASSESSMENT SAMPLE REPORT.D. THE GREAT WORKPLACE LEADERSHIP ASSESSMENT: BACKGROUND AND DEVELOPMENT.ABOUT THE AUTHORS.ABOUT THE GREAT PLACE TO WORK® INSTITUTE.NT

MICHAEL BURCHELL, Ed.D., is a corporate vice president with the Great Place to Work Institute and a partner in the Institute's UAE affiliate. A sought-after speaker at conferences around the world, he has worked with senior leaders in positioning the workplace as a competitive business advantage. JENNIFER ROBIN, Ph.D., is a research fellow at the Great Place to Work Institute. A former consultant with the Institute, she currently teaches in undergraduate, master's, and professional programs at Bradley University. The Great Place to Work Institute is a global research and consulting firm with forty affiliates around the world. The Institute produces the FORTUNE 100 Best Companies to Work For Annual List and the Best Small & Medium Companies to Work For in America lists, in addition to thirty-eight best companies lists internationally. To learn more about the book, please visit www.thegreatworkplaceonline.com and www.greatplacetowork.com

• Preface. Part One: Getting Started.ABOUT THIS FACILITATOR’S GUIDE.ABOUT THE WORKSHOP.WORKSHOP AGENDAS.PLANNING FOR THE WORKSHOP.SUGGESTIONS FOR HELPING THE WORKSHOP GO SMOOTHLY.Part Two: Great Place to Work® Model©.DEFINITION OF A GREAT WORKPLACE.THE GREAT PLACE TO WORK® MODEL©.Part Three: One-Day Workshop.WELCOME/INTRODUCTIONS.DEFINING A GREAT PLACE TO WORK.SELF-ASSESSMENT.CONSIDERING BEST PEOPLE PRACTICES.BRINGING ALL THIS TOGETHER: A GREAT WORKPLACE CASE STUDY.NEXT STEPS.CLOSING.Part Four: Half-Day Workshop.WELCOME/INTRODUCTIONS.DEFINING A GREAT PLACE TO WORK.SELF-ASSESSMENT.EXPLORING INTERNAL BEST PRACTICES.NEXT STEPS AND CLOSING.Part Five: Alternative Exercises.WARM-UP EXERCISE.UNDERSTANDING THE MODEL EXERCISE.BEST PRACTICES EXERCISE.Part Six: Appendices.A. THE BUSINESS CASE FOR CREATING A GREAT WORKPLACE.B. BEST PRACTICES.C. GREAT WORKPLACE LEADERSHIP ASSESSMENT SAMPLE REPORT.D. THE GREAT WORKPLACE LEADERSHIP ASSESSMENT: BACKGROUND AND DEVELOPMENT.ABOUT THE AUTHORS.ABOUT THE GREAT PLACE TO WORK® INSTITUTE.NT