FRANCES HESSELBEIN is the president and CEO of the Leader to Leader Institute (formerly the Peter F. Drucker Foundation for Nonprofit Management), and editor in chief of the award-winning quarterly journal Leader to Leader as well as coeditor of 27 books translated into 29 languages. Named the "Best Nonprofit Manager in America" by Fortune magazine, she serves on many nonprofit and corporate boards and has won numerous awards and honors including the highest civilian honor in the United States, the Presidential Medal of Freedom. The award recognized her exemplary leadership as CEO of Girl Scouts of the USA from 1976 to 1990, her role as the founding president of the Drucker Foundation, and her service as "a pioneer for women volunteerism, diversity, and opportunity."

"... reveals her remarkable personal story and the principles that have served and guided her well throughout her extraordinary life." (Publicnet.co.uk, February 2011)

• Foreword by Jim Collins viiIntroduction: Being Called Forward 1Part One Roots 91 Stories of Family, Lessons of Love 112 Embrace the Defining Moment 273 Defining Yourself with the Power of No 39Part Two My Leadership Journey 474 My Management Education 495 New York Calls 716 Challenging the Gospel 837 Becoming a Change Agent 938 Finding Out Who You Are 1079 My Journey with Peter Drucker 11510 The Indispensable Partnership—Governance and Management, Board and Staff 13111 Strengthening the Leadership of the Social Sector 14112 Adventures Around the World 153Part Three Concerns and Celebrations 16713 To Serve is to Live 16914 Seeing and Listening 18315 Leaders of the Future 19316 Conclusion: Shine a Light 205About the Author 219Index 221

FRANCES HESSELBEIN is the president and CEO of the Leader to Leader Institute (formerly the Peter F. Drucker Foundation for Nonprofit Management), and editor in chief of the award-winning quarterly journal Leader to Leader as well as coeditor of 27 books translated into 29 languages. Named the "Best Nonprofit Manager in America" by Fortune magazine, she serves on many nonprofit and corporate boards and has won numerous awards and honors including the highest civilian honor in the United States, the Presidential Medal of Freedom. The award recognized her exemplary leadership as CEO of Girl Scouts of the USA from 1976 to 1990, her role as the founding president of the Drucker Foundation, and her service as "a pioneer for women volunteerism, diversity, and opportunity."

"... reveals her remarkable personal story and the principles that have served and guided her well throughout her extraordinary life." (Publicnet.co.uk, February 2011)

• Foreword by Jim Collins viiIntroduction: Being Called Forward 1Part One Roots 91 Stories of Family, Lessons of Love 112 Embrace the Defining Moment 273 Defining Yourself with the Power of No 39Part Two My Leadership Journey 474 My Management Education 495 New York Calls 716 Challenging the Gospel 837 Becoming a Change Agent 938 Finding Out Who You Are 1079 My Journey with Peter Drucker 11510 The Indispensable Partnership—Governance and Management, Board and Staff 13111 Strengthening the Leadership of the Social Sector 14112 Adventures Around the World 153Part Three Concerns and Celebrations 16713 To Serve is to Live 16914 Seeing and Listening 18315 Leaders of the Future 19316 Conclusion: Shine a Light 205About the Author 219Index 221

FRANCES HESSELBEIN is the president and CEO of the Leader to Leader Institute (formerly the Peter F. Drucker Foundation for Nonprofit Management), and editor in chief of the award-winning quarterly journal Leader to Leader as well as coeditor of 27 books translated into 29 languages. Named the "Best Nonprofit Manager in America" by Fortune magazine, she serves on many nonprofit and corporate boards and has won numerous awards and honors including the highest civilian honor in the United States, the Presidential Medal of Freedom. The award recognized her exemplary leadership as CEO of Girl Scouts of the USA from 1976 to 1990, her role as the founding president of the Drucker Foundation, and her service as "a pioneer for women volunteerism, diversity, and opportunity."

"... reveals her remarkable personal story and the principles that have served and guided her well throughout her extraordinary life." (Publicnet.co.uk, February 2011)

• Foreword by Jim Collins viiIntroduction: Being Called Forward 1Part One Roots 91 Stories of Family, Lessons of Love 112 Embrace the Defining Moment 273 Defining Yourself with the Power of No 39Part Two My Leadership Journey 474 My Management Education 495 New York Calls 716 Challenging the Gospel 837 Becoming a Change Agent 938 Finding Out Who You Are 1079 My Journey with Peter Drucker 11510 The Indispensable Partnership—Governance and Management, Board and Staff 13111 Strengthening the Leadership of the Social Sector 14112 Adventures Around the World 153Part Three Concerns and Celebrations 16713 To Serve is to Live 16914 Seeing and Listening 18315 Leaders of the Future 19316 Conclusion: Shine a Light 205About the Author 219Index 221