How to Disagree Without Being Disagreeable

As bestselling author Suzette Haden Elgin proves, you don't have tolive your life on red alert. With her Gentle Art of VerbalSelf-Defense techniques, you'll be able to respond clearly tohostile comments from others--or deliver necessary negativemessages of your own--without sacrificing your dignity orprinciples. You'll learn to:* Keep domestic disagreements from escalating* Deliver criticism to coworkers, employers, or employees* Handle aggressive, negative comments about race, politics, orreligion* Provide discipline without increasing hostility* Use language that reduces tension and creates rapport in everysituation