Suzette Haden Elgin, Ph.D., is the founder of the Ozark Center for Language Studies, near Huntsville, Arkansas. She is nationally recognized for her seminars and public speaking and is the author of ten books on the Gentle Art of Verbal Self-Defense, including Genderspeak, You Can't Say That to Me!, The Gentle Art of Communicating with Kids and Try to Feel It My Way (all published by Wiley).

• OVERVIEW. Is Hostile Language Bad? Is Hostile Language Necessary? LAYING THE FOUNDATION. Detachment. Listening. Metaphors. TECHNIQUES. Using the Satir Modes. Using Presuppositions. Managing the Verbal Attack Patterns. Reducing Tension, Increasing Rapport. Conclusion. References and Bibliography. Index.

Suzette Haden Elgin, Ph.D., is the founder of the Ozark Center for Language Studies, near Huntsville, Arkansas. She is nationally recognized for her seminars and public speaking and is the author of ten books on the Gentle Art of Verbal Self-Defense, including Genderspeak, You Can't Say That to Me!, The Gentle Art of Communicating with Kids and Try to Feel It My Way (all published by Wiley).

• OVERVIEW. Is Hostile Language Bad? Is Hostile Language Necessary? LAYING THE FOUNDATION. Detachment. Listening. Metaphors. TECHNIQUES. Using the Satir Modes. Using Presuppositions. Managing the Verbal Attack Patterns. Reducing Tension, Increasing Rapport. Conclusion. References and Bibliography. Index.