David McKevitt is Senior Lecturer at the University of Limerick, Eire. He is also the co-editor of Cases in Public Services Management with Alan Lawton (Blackwell, 1995).

• Acknowledgements. List of Tables.List of Figures.Glossary of Terms.List of Acronyms and Abbreviations.1. Introduction.2. Managing the Core Public Services.3. Service Delivery - Meeting Citizen Needs.4. Managing Resources for Social Gain.5. Strategic Control of Core Public Services.6. Organizational Structures for Effective Service Delivery.7. Managing Professionals.8. Review of Reform Programmes.References.Appendix.Index.