Cathy Hart is Sainsbury Retail Fellow. Malcolm Kirkup, C&A Retail Fellow and Programme Director for the Retail Management Degree.Diane Preston is a Lecturer in Human Resource Management.Mohammed Rafiq, Lecturer in Retailing.Paul Walley is a Lecturer in Operations Management at the University if Warwick Business School.

• Case Editors and Contributors. Foreword.Preface.The Cases.Acknowledgements.Part I: Marketing and Merchandising Management:.1. Effective In-Store Promotion at Safeway: Melanie Chetwood (Manchester Metropolitan University).2. Store Layout and Merchandising in Fashion Retailing: Malcolm Kikcup and Linda Moirano (Loughborough University Business School and Bournemouth University).3. Store Merchandising in an Area of Urban Regeneratio: The Safeway Store at Crewe: Maureen Whitehead (Manchester Metropolitan University).4. The Operational Implications of Locational Decision Making: A Case Study of the Belfast Co-operative: J. Pal (Manchester Metropolitan University).5. Developing Customer Loyalty: The Saver Card Experience: Mohammed Rafiq (Loughborough University Business School).Part II: Buyer/Supplier Relationships and Logistics:.6. The Development of Petrol Retailing at Tesco: Mike Pretious (University of Abertay).7. Scottish Co-op's Meat Purchasing and Supply: Transferring Responsibility for Leakage and Improving Profits: Keith Laity (Manchester Metropolitan University).8. Warehouse Management Systems at Tesco: John Davison (IBM (UK) Ltd).9. Managing Stock Management III in Safeway Stores: John Davison (IBM (K) Ltd).10. Retail Logistics: The Case of Tesco Stores: J. Fernie and L. Sparks (both University of Stirling).Part III: Operations and Customer Service: .11. Health Care Provision at Boots the Chemist: Stuart West (Oxford Brookes University Business School).12. Post Office Counters: Gary Davies (Manchester Business School).13. Developing a Security Strategy at Metro '99: Joshua Bamfield (Nene College of Higher Education).14. Electronic Customer Counting and Tracking Systems in Fashion Retailing: Malcolm Kirkup and Tim Denison (Loughborough University Business School and Cranfield School of Management).15. Managing a Store Relocation Project: Marks and Spencer in Kendal: Malcolm Kirkup (Loughborough University Business School).Part IV: Human Resource Management:.16. CORTCO: Management Competencies for Graduate Recruits to the Retail Industry: Diane Preston (Loughborough University Business School).17. A Tale of Two Store Managers: Performance Measurement at J. Sainsbury.18. The PR Side of Recruitment and Selection: Diane Preston (Loughborough University Business School).Index.

Cathy Hart is Sainsbury Retail Fellow. Malcolm Kirkup, C&A Retail Fellow and Programme Director for the Retail Management Degree.Diane Preston is a Lecturer in Human Resource Management.Mohammed Rafiq, Lecturer in Retailing.Paul Walley is a Lecturer in Operations Management at the University if Warwick Business School.

• Case Editors and Contributors. Foreword.Preface.The Cases.Acknowledgements.Part I: Marketing and Merchandising Management:.1. Effective In-Store Promotion at Safeway: Melanie Chetwood (Manchester Metropolitan University).2. Store Layout and Merchandising in Fashion Retailing: Malcolm Kikcup and Linda Moirano (Loughborough University Business School and Bournemouth University).3. Store Merchandising in an Area of Urban Regeneratio: The Safeway Store at Crewe: Maureen Whitehead (Manchester Metropolitan University).4. The Operational Implications of Locational Decision Making: A Case Study of the Belfast Co-operative: J. Pal (Manchester Metropolitan University).5. Developing Customer Loyalty: The Saver Card Experience: Mohammed Rafiq (Loughborough University Business School).Part II: Buyer/Supplier Relationships and Logistics:.6. The Development of Petrol Retailing at Tesco: Mike Pretious (University of Abertay).7. Scottish Co-op's Meat Purchasing and Supply: Transferring Responsibility for Leakage and Improving Profits: Keith Laity (Manchester Metropolitan University).8. Warehouse Management Systems at Tesco: John Davison (IBM (UK) Ltd).9. Managing Stock Management III in Safeway Stores: John Davison (IBM (K) Ltd).10. Retail Logistics: The Case of Tesco Stores: J. Fernie and L. Sparks (both University of Stirling).Part III: Operations and Customer Service: .11. Health Care Provision at Boots the Chemist: Stuart West (Oxford Brookes University Business School).12. Post Office Counters: Gary Davies (Manchester Business School).13. Developing a Security Strategy at Metro '99: Joshua Bamfield (Nene College of Higher Education).14. Electronic Customer Counting and Tracking Systems in Fashion Retailing: Malcolm Kirkup and Tim Denison (Loughborough University Business School and Cranfield School of Management).15. Managing a Store Relocation Project: Marks and Spencer in Kendal: Malcolm Kirkup (Loughborough University Business School).Part IV: Human Resource Management:.16. CORTCO: Management Competencies for Graduate Recruits to the Retail Industry: Diane Preston (Loughborough University Business School).17. A Tale of Two Store Managers: Performance Measurement at J. Sainsbury.18. The PR Side of Recruitment and Selection: Diane Preston (Loughborough University Business School).Index.

Cathy Hart is Sainsbury Retail Fellow. Malcolm Kirkup, C&A Retail Fellow and Programme Director for the Retail Management Degree.Diane Preston is a Lecturer in Human Resource Management.Mohammed Rafiq, Lecturer in Retailing.Paul Walley is a Lecturer in Operations Management at the University if Warwick Business School.

• Case Editors and Contributors. Foreword.Preface.The Cases.Acknowledgements.Part I: Marketing and Merchandising Management:.1. Effective In-Store Promotion at Safeway: Melanie Chetwood (Manchester Metropolitan University).2. Store Layout and Merchandising in Fashion Retailing: Malcolm Kikcup and Linda Moirano (Loughborough University Business School and Bournemouth University).3. Store Merchandising in an Area of Urban Regeneratio: The Safeway Store at Crewe: Maureen Whitehead (Manchester Metropolitan University).4. The Operational Implications of Locational Decision Making: A Case Study of the Belfast Co-operative: J. Pal (Manchester Metropolitan University).5. Developing Customer Loyalty: The Saver Card Experience: Mohammed Rafiq (Loughborough University Business School).Part II: Buyer/Supplier Relationships and Logistics:.6. The Development of Petrol Retailing at Tesco: Mike Pretious (University of Abertay).7. Scottish Co-op's Meat Purchasing and Supply: Transferring Responsibility for Leakage and Improving Profits: Keith Laity (Manchester Metropolitan University).8. Warehouse Management Systems at Tesco: John Davison (IBM (UK) Ltd).9. Managing Stock Management III in Safeway Stores: John Davison (IBM (K) Ltd).10. Retail Logistics: The Case of Tesco Stores: J. Fernie and L. Sparks (both University of Stirling).Part III: Operations and Customer Service: .11. Health Care Provision at Boots the Chemist: Stuart West (Oxford Brookes University Business School).12. Post Office Counters: Gary Davies (Manchester Business School).13. Developing a Security Strategy at Metro '99: Joshua Bamfield (Nene College of Higher Education).14. Electronic Customer Counting and Tracking Systems in Fashion Retailing: Malcolm Kirkup and Tim Denison (Loughborough University Business School and Cranfield School of Management).15. Managing a Store Relocation Project: Marks and Spencer in Kendal: Malcolm Kirkup (Loughborough University Business School).Part IV: Human Resource Management:.16. CORTCO: Management Competencies for Graduate Recruits to the Retail Industry: Diane Preston (Loughborough University Business School).17. A Tale of Two Store Managers: Performance Measurement at J. Sainsbury.18. The PR Side of Recruitment and Selection: Diane Preston (Loughborough University Business School).Index.