Microsoft Outlook 2016 Step by Step

Joan Lambert has worked closely with Microsoft technologies since 1986 and in the training and certification industry since 1997. As President and CEO of Online Training Solutions, Inc. (OTSI), Joan guides the translation of technical information and requirements into useful, relevant, and measurable resources for people who are seeking certification of their computer skills or who simply want to get things done efficiently. Joan is the author or coauthor of more than three dozen books about Windows and Office (for Windows, Mac, and iPad), video-based training courses for SharePoint and OneNote, and three generations of Microsoft Office Specialist certification study guides. Joan is a Microsoft Certified Professional, Microsoft Certified Trainer, Microsoft Office Specialist Master (for all Office versions since Office 2007), Microsoft Certified Technology Specialist (for Windows and Windows Server), Microsoft Certified Technology Associate (for Windows), and Microsoft Dynamics Specialist. Joan currently lives in a small town in Texas with her simply divine daughter, Trinity; an ever-growing menagerie of dogs, cats, fish, and frogs; and the DeLonghi Gran Dama super-automatic espresso machine that runs the house.

• Introduction     xiii Who this book is for     xiii The Step by Step approach     xiii Download the practice files     xiv Ebook edition     xv Get support and give feedback     xvi Errata and support     xvi We want to hear from you     xvi Stay in touch     xvi Part 1: Get started with Outlook 2016Chapter 1: Outlook 2016 basics     3 Start Outlook     4 Work in the Outlook user interface     5 Sidebar: About Office     6 Identify app window elements     8 Sidebar: Tell me what you want to do     15 Work with the ribbon and status bar     15 Sidebar: Adapt procedure steps     18 Manage Office and Outlook settings     22 Sidebar: Microsoft account options     24 Skills review     28 Practice tasks     29 Chapter 2: Explore Outlook modules     31 Work in the Outlook app window     32 Work with items     32 Switch among modules     34 Work in the Mail module     36 Folder Pane content     36 Ribbon tabs     39 Content area views     41 Sidebar: Display conversations     47 Message windows     47 Sidebar: Draft responses in the Reading Pane     53 Sidebar: The Backstage view of a message     54 Work in the Calendar module     55 Ribbon tabs     56 Calendar item windows     57 Work in the People module     59 Ribbon tabs     60 Contact record windows     61 Work in the Tasks module     63 Ribbon tabs     64 Task windows     64 Skills review     65 Practice tasks     66 Part 2: Manage email messagesChapter 3: Send and receive email messages     71 Create and send messages     72 Create messages     73 Troubleshoot message addressing     78 Save and send messages     82 Sidebar: Send from a specific account     84 Attach files and Outlook items to messages     88 Sidebar: New mail notifications     95 Display messages and message attachments     96 Display message content     96 Display attachment content     98 Display message participant information     103 Respond to messages     108 Sidebar: Resending and recalling messages     112 Skills review     115 Practice tasks     116 Chapter 4: Enhance message content     119 Personalize default message formatting     120 Apply thematic elements to individual messages     127 Apply and change themes     127 Apply and change styles     129 Create and use automatic signatures     131 Incorporate images in messages     137 Change message settings and delivery options     139 Skills review     147 Practice tasks     148 Chapter 5: Manage email security     153 Block unwanted messages     154 Sidebar: Trace message origins     156 Manage messages in the Junk Email folder     158 Configure junk email settings in your Inbox     164 Configure junk email options     165 Increase email security     170 Apply security measures to incoming messages     170 Apply security measures to outgoing messages     176 Configure Outlook to use a digital ID     176 Digitally sign or encrypt messages     180 Sidebar: Restrict access by using rights management     184 Skills review     184 Practice tasks     185 Chapter 6: Organize your Inbox     187 Display and manage conversations     188 Arrange messages by specific attributes     194 Categorize items     198 Sidebar: Store information in Outlook notes     202 Organize messages in folders     206 Sidebar: Print messages     210 Skills review     211 Practice tasks     212 Part 3: Manage contactsChapter 7: Store and access contact information     217 Save and update contact information     218 Create and modify contact records     219 Sidebar: Contact record sources     220 Sidebar: Conform to name and address standards     225 Communicate with contacts     231 Sidebar: Create custom contact record fields     232 Initiate actions from contact records     233 Select message recipients from address books     235 Sidebar: Link contact records     238 Display different views of contact records     238 Sidebar: Modify the settings of any view     243 Print contact records     245 Skills review     251 Practice tasks     252 Chapter 8: Manage contact records     255 Create address books     256 Import and export contact records     260 Create contact groups     268 Quickly locate contact information     275 Personalize electronic business cards     279 Skills review     285 Practice tasks     286 Part 4: Manage appointments and tasksChapter 9: Manage scheduling     291 Schedule appointments and events     292 Sidebar: Add holidays to your calendar     296 Convert calendar items     298 Configure calendar item options     300 Schedule and change meetings     306 Respond to meeting requests     314 Display different views of a calendar     316 Sidebar: Use the Date Navigator     320 Skills review     323 Practice tasks     324 Chapter 10: Manage your calendar     329 Define your available time     330 Configure time zones     332 Sidebar: Specify appointment time zones     335 Work with multiple calendars     336 Connect to other calendars     337 Manage the display of multiple calendars     342 Share calendar information     346 Share calendars with co-workers     347 Share calendar information outside of your organization     356 Print a calendar     359 Skills review     364 Practice tasks     365 Chapter 11: Track tasks     369 Create tasks     370 Create task items     370 Create tasks from Outlook items     379 Manage tasks     381 Update tasks     382 Remove items from your task list     385 Manage task assignments     387 Assign tasks to other people     387 Respond to task assignments     391 Display different views of tasks     393 Display tasks in the Tasks module     393 Sidebar: Outlook Today     396 Display tasks in other modules     399 Skills review     401 Practice tasks     402 Part 5: Maximize efficiencyChapter 12: Manage window elements     407 Personalize the Outlook app window     408 Configure the Folder Pane     409 Configure the Navigation Bar     411 Display module peeks     412 Configure the Reading Pane     414 Customize the Quick Access Toolbar     416 Customize the ribbon     420 Customize user interface fonts     425 Skills review     431 Practice tasks     432 Chapter 13: Customize Outlook options     437 Sidebar: About the Outlook Options dialog box     438 Configure general Office and Outlook options     440 Configure message options     443 Compose messages     444 Outlook panes     447 Message arrival     448 Conversation Clean Up     449 Replies and forwards     449 Save messages     451 Send messages     453 MailTips     454 Tracking     455 Message format     456 Other     456 Configure calendar options     457 Configure contact and task options     460 Group options     461 Contact options     461 Task options     463 Configure search and language options     463 Configure advanced options     467 Manage add-ins and security options     471 Manage add-ins     471 Configure Trust Center options     474 Skills review     476 Practice tasks     477 Chapter 14: Manage email automatically     479 Automatically reply to messages     480 Sidebar: Manage messages while you’re away     487 Create rules to process messages     488 Manage messages by using Quick Steps     496 Skills review     501 Practice tasks     502 Appendix A: Get connected     505Appendix B: Keyboard shortcuts     521Glossary     541Index     549About the author     573