The Quality Movement and Organization Theory

W. Richard (Dick) Scott received his PhD from the University of Chicago and is currently Professor Emeritus in the Department of Sociology with courtesy appointments in the Graduate School of Business, Graduate School of Education, and School of Medicine at Stanford University. He has spent his entire professional career at Stanford, serving as chair of the Sociology Department (1972–1975), as director of the Training Program on Organizations and Mental Health (1972–1989), and as director of the Stanford Center for Organizations Research (1988–1996). Scott is an organizational sociologist who has concentrated his work on the study of professional organizations, including educa­tional, engineering, medical, research, social welfare, and nonprofit advocacy organizations. During the past three decades, he has concen­trated his writing and research on the relation between organizations and their institutional environments. He is the author or editor of about a dozen books and more than 200 articles and book chapters. He was elected to membership in the Institute of Medicine (1975), served as editor of the Annual Review of Sociology (1987–1991), and as president of the Sociological Research Association (2006–2007). Scott was the recipient of the Distinguished Scholar Award from the Management and Organization Theory Division of the Academy of Management in 1988, the Distinguished Educator Award from the same Division in 2013, and of the Richard D. Irwin Award for Distinguished Scholarly Contributions to Management from the Academy of Management in 1996. In 2000, the Section on Organization, Occupations and Work of the American Sociological Association created the W. Richard Scott Award to annually recognize an outstanding article-length contribution to the field. He has received honorary doctorates from the Copenhagen School of Business (2000), the Helsinki School of Economics and Business (2001), and Aarhus University in Denmark (2010).

". . .the book stands as a strong beginning towards establishing a comprehensive organizational theory of quality management."

• Introduction - W Richard Scott and Robert E ColePART ONE: QUESTIONS AND CONCERNS FROM ORGANIZATION THEORY: THREE FOUNDATIONAL PAPERSManagement Theory and Total Quality - James W Dean Jr and David E BowenImproving Research and Practice Through Theory DevelopmentTotal Quality Management - J Richard Hackman and Ruth WagemanEmpirical, Conceptual and Practical IssuesOrganizing for Continuous Improvement - Sidney G WinterEvolutionary Theory Meets the Quality RevolutionPART TWO: THE QUALITY MOVEMENT IN AMERICAMarket Pressures and Institutional Forces - Robert E ColeThe Early Years of the Quality Movement Patterns in the Deployment of Total Quality Management - George S Easton and Sherry L JarrellAn Analysis of Forty-four Leading CompaniesQuality Comes to the Public Sector - Linda KaboolianQuality Improvement - Karl E WeickA Sensemaking PerspectivePART THREE: STAGES AND PROCESSES IN QUALITY IMPROVEMENTThe Road to "Root Cause" - John Paul MacDuffleShop-Floor Problem-Solving at Three Auto Assembly PlantsGetting Quality the Old-Fashioned Way - Nelson P Repenning and John D StermanSelf-Confirming Attributions in the Dynamics of Process ImprovementThe Effects of Total Quality Management on Corporate Performance - George S Easton and Sherry L JarrellAn Empirical InvestigationOrganization Quality as a Cultural Variable - Kim S Cameron and Carole K BarnettAn Empirical Investigation of Quality Cultures Quality as a Cultural Concept - Tomoko HamadaMessages and Meta-MessagesPART FOUR: CONDITIONS AND CONTINGENCIES AFFECTING QUALITY DEVELOPMENTTailoring Process Management to Situational Requirements - Kathleen M Sutcliffe, Sim B Sitkin and Larry D BrowningBeyond the Control and Exploration DichotomySpeed and Quality in New Product Development - Andrew B Hargadon and Kathleen M EisenhartAn Emergent Perspective on Continuous Organizational AdaptationQuality Improvement Practices and Innovative HRM Practices - Casey Ichniowski and Kathryn ShawNew Evidence on Adoption and EffectivenessThe Incentives of Quality and the Quality of Incentives - David I Levine and Kathryn ShawQuality Improvement and Incentive Pay for Frontline WorkersHuman Resource Policies and Quality - Thomas A Kochan and Saul RubinsteinFrom Quality Circles to Organizational Transformation